Mac OS X update 9.5.416 update will not install - InfoPlist.strings message.

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I have just tried installing the update 9.5.416 but it will not installed because it says "The operation can't be completed because the item "InfoPlist.strings" is in use.
Please could someone give some advice.
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  • frustrated

Posted 6 years ago

  • 1
Photo of Bryce


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Not only has it not installed, it has also broken the installed app so I can no longer work on files !!! Need urgent help please
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Brittney Mazzetta

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Hi Bryce. I have opened a support ticket on your behalf. Someone from our team will be reaching out to you in regards to this. Thank you!
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Terry Dalton

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Hi Bryce,

Alternately you can try a complete uninstall and reinstall using our plist zap script referenced below

For a complete Uninstall of the Mac versions please follow the below directions:

1. Drag the MindManager application from the Applications folder to the Trash

2. Download and run the below CleanUp Tool to uninstall the library and delete the plists:

3. Empty the trash.

4. Re-install 9.0 or 9.5 (9.6 should also be released today)

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