macOS 10.14 Mojave and Mind Manager 11

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  • Problem
  • Updated 7 months ago
  • (Edited)
I just upgraded to macOSX 10.14 Mojave and Mind Manager 11 will not launch. 

When do you think you will have a beta /support for Mojave available - happy to join a beta.

I have tried Mind Manager Versions 11.1.160, 11.0.143 and 10.6.125 - all fail.

I see the following log messages for 11.1.143 version and crash:

default 19:33:25.472733 -0700 loginwindow -[PersistentAppsSupport applicationReady:] | App: Mindjet MindManager, ready, updating active tracking timer
default 19:33:25.472816 -0700 loginwindow -[ApplicationManager checkInAppContext:refCon:eventData:] |      checked in app : Mindjet MindManager
default 19:33:25.500811 -0700 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Mindjet MindManager, _appTrackingState = 2
default 19:33:25.500838 -0700 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Mindjet MindManager, quit, updating active tracking timer

Crash Report:

Process:               Mindjet MindManager [4150]Path:                  /Applications/Mindjet MindManager.app/Contents/MacOS/Mindjet MindManager
Identifier:            com.mindjet.mindmanager.11
Version:               11.0.143 (11.0.143)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Mindjet MindManager [4150]
User ID:               502

Date/Time:             2018-06-16 19:37:43.409 -0700
OS Version:            Mac OS X 10.14 (18A293u)
Report Version:        12
Anonymous UUID:        ABE0B1FA-B6C4-D2A3-3635-FB261A117B48


Time Awake Since Boot: 10000 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x4] Symbol missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Symbol not found: _OBJC_IVAR_$_NSSavePanel._hideExtensionButton
  Referenced from: /Applications/Mindjet MindManager.app/Contents/MacOS/Mindjet MindManager
  Expected in: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
 in /Applications/Mindjet MindManager.app/Contents/MacOS/Mindjet MindManager
Do you have an ETA on when you'll support Mojave?
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Technophobe01

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Posted 1 year ago

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Frank Shi

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me too  +1
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David Walsh, Official Rep

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Thanks for the feedback. I have filed a bug report on this with our engineering team. 

David 
Mindjet Support
(Edited)
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Ricardo Martinez Benesenes

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mee to +1
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博彦 米倉

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me too +1.
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Doyoung Ko

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me three +3
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David Walsh, Official Rep

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All,                                                                                                                                                 We're working on adding support for MacOS 10.14 Mojave to a MindManager 11 for Mac update release. We plan to get the update out before the official release of Mojave.

David 
Mindjet Support
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Philip

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Still working, 2 months later?
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Ary Velstra, Expert Trainer

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I do hope and expect Mindjet developers will wait to release an update for this issue until Mojave is stable.

What would the reaction of MAC users be if they released an update and Mojave -still in beta- is suddenly changed?
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Philip

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Alternatively, like every other app apart from Mindjet, they could make a version that works on Mojave beta and try on user feedback to confirm how well it works. I am pleased to support other app developers in this way. At this stage Mojave very close to release and perhaps a beta tester would be more pleased to see a version that allowed them to continue opening their old files, even if it had the odd blip. Mindjet remains the odd one out, way behind the many other apps that have been updated. Literally the only one for me with a fatal problem. Cheers
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Philip

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Also on 10.6.125 - I don't really want to pay $100 to upgrade software that is just over a year old, just for it to keep working. Is that my only option? Thanks.
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Ary Velstra, Expert Trainer

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You could have taken the MMMac Upgrade Protection Plan for 39,00 / year excl tax.

Most business users I know do that and they get all upgrades and updates included.
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Philip

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I don't like the pain of endless subscriptions. Have moved to FreeMind from today. Thanks.
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Richard Castillo

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Have not been able to use Mindmanager on my Mojave Mac for almost two months.  Fix this or lose a subscriber.  
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DOYOUNG KO

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Please asap fix
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Ary Velstra, Expert Trainer

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Well Mojave MAC is still in beta test.... so only brave Mac users have it ;-)

 weeks ago the Mindjet info was.....

David Walsh, Official Rep

All,                                                                                                                                                 We're working on adding support for MacOS 10.14 Mojave to a MindManager 11 for Mac update release. We plan to get the update out before the official release of Mojave.

David 
Mindjet Support

AND APPLE STATES that:
Mojave Release date

It is likely that the final version macOS Mojave will be available for everyone to download in September or October 2018. However, if you want to get a feel for the new operating system now you can, if you sign up for the MacOS beta program. Either as a developer, or as a public beta tester. Find out how to get the macOS beta here.


Conclusion....MIndjet still has several months to get it all done.
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Doyoung Ko

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Mingjet will lose thier business with those slow attitude/feedback.
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Ary Velstra, Expert Trainer

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Don't understand you.
Apple is not ready with Mojave and there are some beta testers that are busy eliminating all the bugs that are still in the Mojave beta.
You are one of them....
Now you think that Mindjet will lose business because they don't support an instable Mojave OS before it is in production?

I personally prefer Mindjet to wait for Apple to deliver Mojave as a stable product.
Until that time any bug in Mojave can be blamed on any software supplier.
In my humble opinion THAT would not be fair to those suppliers like Mindjet.
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Julia S.

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would be great if I could save a file in current MM under HighSierra!
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Russ Wetmore

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Ary, you may or may not be right, but that's not the issue here. You aren't listening to existing customers that genuinely like your product. Instead, you're telling them why they're wrong. I have many apps that have released interim versions to help support Mojave, and they're collecting valuable feedback on defects that can be fixed well in advance.

It makes absolutely no sense to alienate your existing customer base.

Personally, I develop for macOS and I use Mind Manager to help plan workflows and track epics/user stories. Now developing for Mojave. Not being able to use Mind Manager, like many others here, will simply drive me to another solution that I'll probably keep after Mojave's been commercially released.

Tell me why I'm wrong.
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고도영

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Totally agree with your opinion.
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Ary Velstra, Expert Trainer

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Well, WOW.... suddenly this has become personal and shouty.

Being a MAC user since 1984 I do have some experience with Apple's release management and I encourage every other software developer to do it in the same manner. I also learned from Apple that it has never helped to dramatize any problem by threathening that you - and many others - will move to another platform, as several in this posts do ;-)

I am glad the official Mindjet statements below give insight in the why and how their serious MAC development process works,
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Doyoung Ko

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OK. Them....had you analyze the reason of this bug?
Why don't you share us the reason of that phenema?

Other company's software has no that bug. It means that there may be special things on your software. And, you have duty to explain aboiut this phenema.

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Ary Velstra, Expert Trainer

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Not me... I am a user just like you.
My experience tells me that it is not wise to test software before it is released as that can cause lots of troubles.

My suggestion for you is to move to an earlier stable release of your MAC OS and wait.
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Julia S.

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I think in fact I did understand what you meant to say ;-)
It just was a bit ambiguous.
That I can't save files only without blanks is not a thing to discuss with the support. If they read this, they can try to find out. If not... pfff...
I have no time for that ;-)
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고도영

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I believe that they may be ....pfff....
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Julia S.

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Yes, I'm sure they will. And I'm sure they know they will lose one more paying customer. And I'm sure they will again be like ... pfff...
And here we are. Today no one cares about customer experience. Who not wants to buy our "=)%?(!(((")§$''*§?=" ... pfff. Doesn't matter.
That reflects their attitude to quality.
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Mark Beare, Official Rep

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Hi Julia,

Where are you trying to save the file? Is it in MindJet Files?

We have tested saving files with a space in the file name and it is working on the latest version of MindManager for Mac.
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Julia S.

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on a mounted smb volume. Please don't tell me that's not supported...
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Frank Eetgerink

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The problem exists on MacOS High Sierra as well. Not possible to use Mind Manager any more. Crashes on any action after the opening screen.
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Frank Eetgerink

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Sorry, latest update of 10 seems to be OK. On Mojave with latest version 11 it is #metoo
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David Walsh, Official Rep

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Frank,

We are aware of the incompatibility with Mojave Beta and we plan  to get the update out before the official release of Mojave. Mac 11 should work fine on OS High Sierra, so we likely are looking at something else with this. Can you send a email with any details and event log to customer.support@mindjet.com and we can review.
Regards
David
Mindjet Support
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Julia S.

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? Mac 11 should work fine on OS High Sierra?
You mean MM 11?
And it does not. I cannot save files... Simple mind can.
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Mark Beare, Official Rep

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Official Response
It is great to see so much activity around this topic and I apologize for showing up late to the conversation.

We are currently working on Mojave support for MindManager for Mac but as Ary has mentioned above, Mojave is still beta software and we believe there are still a couple more beta versions to be released before it is ready to be released to the public.

While we have had builds ready of MindManager for Mac that supported Mojave, we have chosen not to release them for a couple reasons:
  1. We have noticed new issues being introduced that affect our application's ability to function with new beta versions.
  2. Our Development and Quality Assurance teams are aware of the issues that cause MindManager to not function properly so putting our internal builds out in front of customers does not help us resolve these issues faster.
  3. Every time we put a build out in front of customers (either as a pre-release or official release) there is work to be done to sign off on it from a quality perspective. We are in our busiest point of the year with the upcoming release of MindManager 19 for Windows, so time for our Product, Quality Assurance, and Development teams is very valuable.
  4. We are confident that we will release a new version of MindManager for Mac before Mojave is officially released.
As a software vendor, it is very difficult to predict what changes will be introduced with future OS versions. We are committed to making sure we support Mojave when it is ready for the general public and this is what we are planning for.

I am very happy to have so many of our users wanting to test out beta versions of software and being vocal when there is a problem with our application. Please keep the feedback coming.


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Patrick Fogarty

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@mark. FWIW. i have it working on beta 9. was there any particular issue you were experiencing?
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Mark Beare, Official Rep

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Hi Patrick,

On some of our environments, the application would not launch. I am glad it's working for you :)
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고도영

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Sorry/Thanks and This version work with my MAC.
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Frank Eetgerink

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It works fine so far. Thanks Mark.
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Daniel Cobb

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Working great for me so far - including retina performance with anti-aliasing enabled - SOOO much more fluid.
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Mark Beare, Official Rep

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Hi All,

Today we have publicly released MindManager Mac version 11.2.111 with Mojave support plus some significant performance enhancements.

You can get the new version on the MindJet site or the direct link and release notes are below:

Download Link: http://download.mindjet.com/Mindjet_MindManager_Mac_11.2.111.dmg

Release Notes: http://download.mindjet.com/Mac/MindManager_for_Mac_11_2_111_Release_Notes.pdf

Thanks to everyone here for the feedback on this release. We appreciate the community that MindJet has and hope to continue to work with you to improve MindManager for Mac!

Mark
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Michaeljon Miller

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Changing themes is still broken. There's some strange background artifact (which looks suspiciously like an older MM logo) and my map nodes are duplicated and painted on the background. Clicking on any of the circles that join nodes causes the map nodes to replicate even more.

This version is still not ready for prime-time.
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David Walsh, Official Rep

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Michaeljon

We’re aware of this issue and plan to fix that in the next release. Only the default map themes are working at the moment. 

Regards 
Mindjet Support
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Mountie Lee

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today I upgraded to macOS 10.14 Mojave official release.
but Mindmanager is still not running.
#metoo +100000
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Marian Kocmanek, Official Rep

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Hi Mountie, 

Did you install Version 11.2.111? 
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David Walsh, Official Rep

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Mountie,

Here is the download for 11.2.111
https://www.mindjet.com/mm-mac-dmg

If you are still encountering problems after installing this please contact our support team at customer.support@mindjet.com 

Thanks
David
Mindjet Support
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Sebastian

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Will there be any update for Version 10? I used it really often and didn't want to upgrade...
(Edited)
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Mark Beare, Official Rep

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Hi Sebastian,

Unfortunately, there will not be a Mojave compatible version of version 10 released. Just version 10.

Mark
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Nelson Moraes

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I just updated my mac with Mojave and my mindjet is no longer working, but all of my projects are in the mindjet format. What will happens now? I am not so happy as you.

Actually I am very concerned.

Nelson
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Ary Velstra, Expert Trainer

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You can open your mindjet project files if you have MindManager for MAC vs. 11.2.111 on your mojave machine (there is a free trial to test this)

You can also open your projects on another MAC that has no Mojave with your current MindManager MAC version.

And you can open your projects on a windows machine  with the mindmanager for windows version.(there is a free 30 day trial available, that will turn into a reader after the trialperiod)
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Dimitri PS

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I have been a happy customer for years and cannot open my files because of Mojave upgrade.
I purchased my mind manager in 2017 for more than 160€. And the only answer we got from support is this: 

"Thank you for contacting Mindjet Support. 

MindManager 10 Mac is unfortunately not supported on Mojave. We would highly recommend to purchase an upgrade:"

I will remove it from my computer, and mobile devices and move to another software
Besides, I will make as many bad recommendations as possible.

I would recommend anyone reading this post to not purchase MindManager. 
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Philip

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This also made me annoyed so I used this site to convert my MindMaps, deleted MindManager and chose a competitor - http://convert.clemens-kraus.de/
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Julia S.

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So many (oh no, MOST!) companies should be treated like this, from as many customers as possible. It seems to be - no... IT IS THE ONLY WAY to get them think about their decisions.
I appreciate your decision and will do the same, if the next update won‘t solve these initial errors like „cannot save to smb share“, THAT‘S KINDERGARTEN!
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Mark Polane

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Unfortunately I today also found that after having upgraded to Mojave, Mind Manager won't launch!
I hope that the folks at Mindjet have a Mindset, that values their customers and not one of "never mind" There better be an update to the software ASAP, in fact it should have been available at the time of official release of Mojave! 
Bad press will start to follow soon, this software is not cheap, so prompt attention is expected.
M