macOS 10.14 Mojave and Mind Manager 11

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  • Updated 2 years ago
  • (Edited)
I just upgraded to macOSX 10.14 Mojave and Mind Manager 11 will not launch. 

When do you think you will have a beta /support for Mojave available - happy to join a beta.

I have tried Mind Manager Versions 11.1.160, 11.0.143 and 10.6.125 - all fail.

I see the following log messages for 11.1.143 version and crash:

default 19:33:25.472733 -0700 loginwindow -[PersistentAppsSupport applicationReady:] | App: Mindjet MindManager, ready, updating active tracking timer
default 19:33:25.472816 -0700 loginwindow -[ApplicationManager checkInAppContext:refCon:eventData:] |      checked in app : Mindjet MindManager
default 19:33:25.500811 -0700 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Mindjet MindManager, _appTrackingState = 2
default 19:33:25.500838 -0700 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Mindjet MindManager, quit, updating active tracking timer

Crash Report:

Process:               Mindjet MindManager [4150]Path:                  /Applications/Mindjet MindManager
Identifier:            com.mindjet.mindmanager.11
Version:               11.0.143 (11.0.143)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Mindjet MindManager [4150]
User ID:               502

Date/Time:             2018-06-16 19:37:43.409 -0700
OS Version:            Mac OS X 10.14 (18A293u)
Report Version:        12
Anonymous UUID:        ABE0B1FA-B6C4-D2A3-3635-FB261A117B48

Time Awake Since Boot: 10000 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x4] Symbol missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Symbol not found: _OBJC_IVAR_$_NSSavePanel._hideExtensionButton
  Referenced from: /Applications/Mindjet MindManager
  Expected in: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
 in /Applications/Mindjet MindManager
Do you have an ETA on when you'll support Mojave?
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Posted 2 years ago

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Mark Beare, Official Rep

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Official Response
It is great to see so much activity around this topic and I apologize for showing up late to the conversation.

We are currently working on Mojave support for MindManager for Mac but as Ary has mentioned above, Mojave is still beta software and we believe there are still a couple more beta versions to be released before it is ready to be released to the public.

While we have had builds ready of MindManager for Mac that supported Mojave, we have chosen not to release them for a couple reasons:
  1. We have noticed new issues being introduced that affect our application's ability to function with new beta versions.
  2. Our Development and Quality Assurance teams are aware of the issues that cause MindManager to not function properly so putting our internal builds out in front of customers does not help us resolve these issues faster.
  3. Every time we put a build out in front of customers (either as a pre-release or official release) there is work to be done to sign off on it from a quality perspective. We are in our busiest point of the year with the upcoming release of MindManager 19 for Windows, so time for our Product, Quality Assurance, and Development teams is very valuable.
  4. We are confident that we will release a new version of MindManager for Mac before Mojave is officially released.
As a software vendor, it is very difficult to predict what changes will be introduced with future OS versions. We are committed to making sure we support Mojave when it is ready for the general public and this is what we are planning for.

I am very happy to have so many of our users wanting to test out beta versions of software and being vocal when there is a problem with our application. Please keep the feedback coming.

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Patrick Fogarty

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@mark. FWIW. i have it working on beta 9. was there any particular issue you were experiencing?
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Mark Beare, Official Rep

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Hi Patrick,

On some of our environments, the application would not launch. I am glad it's working for you :)
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Sorry/Thanks and This version work with my MAC.
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Frank Eetgerink

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It works fine so far. Thanks Mark.
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Daniel Cobb

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Working great for me so far - including retina performance with anti-aliasing enabled - SOOO much more fluid.
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Dimitri PS

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I have been a happy customer for years and cannot open my files because of Mojave upgrade.
I purchased my mind manager in 2017 for more than 160€. And the only answer we got from support is this: 

"Thank you for contacting Mindjet Support. 

MindManager 10 Mac is unfortunately not supported on Mojave. We would highly recommend to purchase an upgrade:"

I will remove it from my computer, and mobile devices and move to another software
Besides, I will make as many bad recommendations as possible.

I would recommend anyone reading this post to not purchase MindManager. 
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This also made me annoyed so I used this site to convert my MindMaps, deleted MindManager and chose a competitor -
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Julia S.

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So many (oh no, MOST!) companies should be treated like this, from as many customers as possible. It seems to be - no... IT IS THE ONLY WAY to get them think about their decisions.
I appreciate your decision and will do the same, if the next update won‘t solve these initial errors like „cannot save to smb share“, THAT‘S KINDERGARTEN!