Maps not saving

  • 2
  • Problem
  • Updated 5 years ago
  • In Progress
I am having an issue with Mindjet web. I use the save feature and the work seems to save but when I log in later the changes aren't there. The changes also aren't available when I view using my iPad or Galaxy S3.

The application also wont navigate from the 'library' tab. I am stuck in the 'library' tab.
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Eric Thomas

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  • frustrated, anxious

Posted 5 years ago

  • 2
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Brittney Mazzetta

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Hi Eric. I would recommend using Firefox or Google Chrome if you are not already. Try clearing your browser cache and cookies as well. If the problem persists, please reach out to our support team directly by following this link: https://secure.mindjet.com/support/co.... Thank you!
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aHa!Coaching, Champion

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I had some of the issues as well, clearing the browser cache helped a lot!
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Jarlath O'Neil-Dunne

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Same issues on our end Eric, even using Firefox and Chrome on Mac and PC. These problems surfaced after the upgrades to MindJet Web in which the new Project features were added.
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Brittney Mazzetta

  • 1981 Posts
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Thank you for your inquiry. Our support team will need to gather additional information regarding this issue that you are currently experiencing. Please use the link provided above to contact our team.