Maps repeatedly destroyed, whole parts gone, black and white, notes missing, layout broken

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  • Updated 6 years ago
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Hi there,

I am using the most recent version of MM for Mac and have an immense problem. Every now and then maps are totally destroyed.

There work fine all the time, next time I start MM they are destroyed, meaning the have a so called "central topic" (which I never entered), are black and white, all designs are gone, notes are completely gone (which is the most awful thing) and they loose shape.

Anyone any ideas what this could be?!

On the posted image on the left hand side is the last version I've got working, on the right hand side is my last version that's been destroyed. Again... :-///

Thanks
Patrick

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Patrick Ruppelt

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Posted 7 years ago

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Patrick Ruppelt

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Hi again,

it just happened again - here's another screener of how it looked an hour ago (left) and now, after save+exit (right).

As you can see it's not only layout missing, 80% of the map has simply disappeared. I cannot believe this is a problem only to be found on my MacAir...

Regards,
Patrick
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Brittney Mazzetta

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Hi Patrick. Thank you for the follow up. I have personally followed up with our support team regarding this issue and the case that you opened earlier today. Someone will be reaching out to you to assist you in resolving this issue. Thanks for your patience.
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Piers Schulz

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Hi Mindjet-Team - i have still (!) today the same problems with 9.0 for Mac!!! All work is gone!!!
Regards, Piers
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Brittney Mazzetta

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In order to best assist you, please open a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing as well as obtain your appropriate contact information. Please use this link: https://secure.mindjet.com/support/co... to open a ticket with our team. Thank you!

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