Mi Mindjet close it a few minutes after open, (windows 8)

  • 1
  • Problem
  • Updated 3 years ago
Photo of Marcelo

Marcelo

  • 2 Posts
  • 0 Reply Likes
  • frustated

Posted 3 years ago

  • 1
Photo of aHa!Coaching

aHa!Coaching, Champion

  • 1192 Posts
  • 115 Reply Likes
OK, any details on the error message? 
Are you signed in to Mindjet Connect as well? Are there any maps open when this happens?
Photo of Marcelo

Marcelo

  • 2 Posts
  • 0 Reply Likes
Hi Matthieu,

Thank you very much for your post.
I can ́t signed because the software fail before. After a few minutes I open, appear a message error "Windows will tell you if can repair it", but never happen.
The only way to work is open it by "outlook" with "Send to MindManager". When I open through this way the no occur the error.
Photo of aHa!Coaching

aHa!Coaching, Champion

  • 1192 Posts
  • 115 Reply Likes
Thank you for the additional details, Marcelo.

Maybe you could check if there are some details available in the Windows Event Log?
For example, in the below screenshot (I'm on Windows 8.1) you can see some details about a Mindjet crash I experienced yesterday (I do a lot of MindManger add-in development work, so crashes happen from time to time)



Would you be able to find that information about your latest crash as well by trying to open the 'Event Viewer'?