Microsoft visual C++ error

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  • Problem
  • Updated 6 years ago
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A team member was updating a mindmap created in version 14.03.334 the other day pressed saved and no problems. I went to access the map yesterday and it came up with a  runtime error, we have all tried to open it and the error appears for all with acess, are we able to retrieve this file as soon as possible ?
Photo of Corrina


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Posted 6 years ago

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Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

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Hello Corrina, 

Thank you for your post. Please log a case with our Technical Support Team here: and attach a copy of the Map. 

Our technicians will attempt to repair the Map or may email/call you for additional information.