Mindjet and Outlook not playing together.

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  • Problem
  • Updated 10 months ago
Any ideas on a fix? Mind-jet Manager could not connect to Microsoft Outlook . Try setting Outlook or restarting both Outlook and Mind-manager. Both Programs must have the same privilege level property setting. Using 32bit Mindjet and Outlook.






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Christoph Alexander O'Gorman

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Posted 3 years ago

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Photo of Alaa Khayat

Alaa Khayat

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I have the same issue
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Renaldostheold

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Yes I can confirm this as well. I have contacted support but that has gone dead. Something very wrong in how that works!!!!! I suspect that problems are not passed on.

I can send a task from outlook to MM19 but cannot send from MM19 to outlook.

Further, I cannot add a resource to the task that has been sent from outlook. The only way this can happen is through a add-in called ResultsManager.  It looks like there is a problem with the outlook map part.

I will note that add-in developers seem more responsive than Mindjet. There also seems to be an software wide problem with larger companies unable to log and fix problems in a timely way. They don't even acknowledge a problem and one would think in this day and age that could be an automatic generated listing.

Imagine using MM to log problems and use some add-ins to sweep the maps to find tagged issues. Then the list could be sent to html 5 web page. Oh and imagine tagging them with a priority icon and even dating them so that they can sweep up software tasks in a date order.


Or is the real issue that the programming is outsourced and language is the big problem. Or is it the support staff that are afraid to "loose face" because they can't find the answer in their manual and are afraid of not meeting targets?


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Norbert Jürgens

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The same here with my installation. Mindjet 2019 Enterprise and Outlook 2016 out of Office 365 in a local installation. 
Is there no response from support at Mindjet?

Regards
Norbert
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Ary Velstra, Expert Trainer

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To get response from Mindjet Support, the fastest way is through the MIndjet.com website. Scroll down and click support.
In this community we try to help but most of us are (experienced) users just like you.
(Edited)
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Norbert Jürgens

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Many thanks,
Support from Mindjet could resolve the problem. It was a mismatch of 32bit (Office) and 64bit (Mindmanager) Version. Now Minmanager and Outlook are working fine together.
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Jagadesh Palani

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I have both 32 bit versions, but the add-in is missing in my Outlook. Strange thing is, MM add-ins are available in Excel and Word. I'm using MM19.0.306 Enterprise edition. Any advice?
(Edited)
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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Most likely your  system admin has disabled something in your installation.
But why not do as Norbert did and check with Mindjet Support.
They are in place especially for you.