Mindjet keeps opening as Read Only even though there is noone else logged in.

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  • Question
  • Updated 2 years ago
I had been getting in fine, but now it is only accessing as read only. I got out and restarted my computer and its still read only. The bottom left hand corner indicated its connected, the top left has loading map with the pen crossed out and just sits there no matter how long I wait.
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Jane Gaylor

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Posted 3 years ago

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witthaya siridumrong

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OK
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aHa!Coaching, Champion

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Same problem here, both on MindManager for Windows as well on the Mindjet Vision interface.

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Andrew Wilcox, Champion

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Is this just a problem with cloud files?
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Jordan Adkins, Official Rep

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Hello,

We are experiencing an outage on the Connect server. We are working to get it resolved.

We apologize for the inconvenience and will notify you once it's resolved,.

Thank you,
Jordan
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Richard van Heuven

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Is there already a solution in sight? I am still facing this problem and today again a day full of meetings where MM is our core tool for the preparation and processing.

Thanks for your reply,
Richard
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Cherie

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I am also having the same problem.
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Gonzalo Fernandez

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Experiencing the same problem form Argentina.
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witthaya siridumrong

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How to edit
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aHa!Coaching, Champion

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Still stuck today. We have several team-related files up in Mindjet Connect and this is preventing us from have productive team meetings.
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Richard van Heuven

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We have the same problem over here. Just convinced the MT to implement Mindmanager as our basic tool for leading projects and managing meetings but we are running into chaos now. This is not the first time there is something going on with the connect server. This certainly does not support my enthusiasm for the program towards the management.
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wazzy

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We have the same problem. When is this going to be fixed. We are losing productivity every minute!
(Edited)
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Tony Tinero

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The same problem too.
Can't work all day.
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Christian Dougoud

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Same problem. I cannot edit any of my documents because of that.
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aHa!Coaching, Champion

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OK, new working day here in The Netherlands and it looks like we're still stuck today after two days of not being able to use Connect? Thankfully, Mindjet Tasks is working but this impacting a lot of our team meetings for the third working day in a row.
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Richard van Heuven

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The same over here (we work and meet with teams divided over 3 countries). I also do not like that we do not get regular updates on this issue. The trouble I am having and the consequenties are not to overseen.
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David Walsh, Official Rep

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We are encountering some issues with the Mindjet Connect (Saas) Platform.
The issues have been escalated to the Mindjet executive level and our Ops team is working on resolving.I don't have an ETA for resolution at this time but it has our highest of attention. I will update the community as soon as the problem is resolved. 

Best Regards
David 
Mindjet Customer Service and Support
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David Walsh, Official Rep

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An issue with the certificates that occurred this morning and was reported on the community has been addressed. We are still working on another issue with the co-editing service and maps in loading and read only.I will update the community as soon when that problem is resolved. 

Best Regards
David 
Mindjet Customer Service and Support
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rdungan

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This issue is going into day four now. Some root cause explanation needs to be supplied, many of us are answering for lost productivity to senior management teams. I don't know of a hardware failure that supports an outage of this length. Please provide additional information ASAP.
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David Walsh, Official Rep

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Robert,

Mindjet’s co-editing service which processes our SaaS based map collaboration 
function started failing over the July 10th weekend. The symptom was that maps would 
become stuck in the loading or read only status. Other Mindjet SaaS based functionality 
was operating properly.
 
Analysis of the logs captured during the failure didn't  provide enough 
detail to pinpoint the cause and a standard operations maintenance conducted
7/13 and on 7/14 failed to rectify the problem. Our operations and engineering teams have subsequently been working to identify a resolution.The issue has our highest level of executive
attention. We do not currently have an ETA for resolution and will provide updates
as soon as the issue has been resolved. 

Best Regard
David Walsh
Senior Manager Customer Support and Service
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aHa!Coaching, Champion

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Another work day here in The Netherlands, another day without Mindjet Connect maps... this is getting a bit silly.
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David Walsh, Official Rep

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Hi Mathieu

I understand the frustration you and other customer's are having with this issue.
Here is an update as of the evening of 7/15/2015.

Mindjet’s co-editing service which processes our SaaS based 
map collaboration function started failing over the July 10th weekend. 
The symptom was that maps would become stuck in the loading or read only status. Other Mindjet SaaS based functionality was operating properly.
 
Analysis of the logs captured during the failure didn't  provide enough 
detail to pinpoint the cause and a standard operations service conducted 7/13 and on 7/14 failed to rectify the problem. Our operations and engineering teams have subsequently been working to identify a resolution to the problem.The issue has our highest level of executive attention. We do not currently have an ETA for resolution but I will provide updates as soon as the issue has been resolved.

Its my goal to ensure that our customer's have a positive experience with all Mindjet products. I sincerely apologize for this issue. I can assure you that we are doing everything possible internally to ensure this issue is resolved as quickly as possible. If you have any further questions please don't hesitate to reply to this post and i will reply.

Best Regard
David Walsh
Senior Manager Customer Support and Service
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aHa!Coaching, Champion

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Thank you David for keeping us updated. If there is anything we (my team) needs to test or check or is there is any other way we can help, please let me know. We use Connect both on Windows and on Mac from MindManager on a daily basis and sometimes via Web as well.
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David Walsh, Official Rep

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All 

We have confirmed that the  Mindjet Connect issue with the maps in read only and loading has been resolved.  We have had positive from both external and internal customers. Could you please try and confirm that the system is working properly for you? 

If you have any further questions don't hesitate to contact our customer support team directly at customer.support@mindjet.com.

David Walsh

Senior Manager Customer Service and Support 

Mindjet

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aHa!Coaching, Champion

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It seems to be working again, thank you David!
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rdungan

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David, Will the company be releasing a full account of steps to mitigate future long term outages. We put up with the quirkiness in the software, but an outage of this extent has caused a major disruption to our business. I look forward to your response.
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David Walsh, Official Rep

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Hi Robert,

This will be provided to customers who request it directly from the the Mindjet support group. I will send this to you within the case you currently have opened with customer support.

Regards
David Walsh

Senior Manager Customer Service and Support 

Mindjet

(Edited)
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Andrew

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Is this issue occurring again? A number of colleagues and myself are experiencing this issue at present?
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aHa!Coaching, Champion

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Any else experiencing issues with Mindjet Connect? Have been unable to connect from MindManager for Windows since Friday and the browser version seems to have an unstable connection?
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Charlie Buckner

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Yes!  I can connect after a few tries but connection remains for only a few seconds.
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aHa!Coaching, Champion

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There seems to be hardware issues, see response from Mindjet in screenshot below: