Mindjet opens file from mindjet files as read-only

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  • Updated 3 years ago
I have my files stored in Mindjet files. The file is shared for editing purposes to my team. Whenever we try to open the file, ,nobody is able to make any changes to the online file as it opent the file as read-only. 

We are obliged to save the file on the desktop to be able to edit it... :/

Mindjet version 14.3.192, operating on windows 7 pro, desktop version
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HB

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Posted 3 years ago

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David Walsh, Official Rep

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HB

Mindjet’s co-editing service which processes our SaaS based map collaboration function started failing over the July 10th weekend. The symptom was that maps would become stuck in the loading or read only status. Other Mindjet SaaS based functionality was operating properly.

Analysis of the logs captured during the failure didn't provide enough detail to pinpoint the cause and a standard operations maintenance conducted 7/13 and on 7/14 failed to rectify the problem. Our operations and engineering teams have subsequently been working to identify a resolution. The issue has our highest level of executive attention. We do not currently have an ETA for resolution but I will provide updates as soon as the issue has been resolved.

Mindjet’s co-editing service which processes our SaaS based map collaboration function started failing over the July 10th weekend. The symptom was that maps would become stuck in the loading or read only status. Other Mindjet SaaS based functionality was operating properly.

If you have any further questions don't hesitate to contact our customer support team directly at customer.support@mindjet.com.

David Walsh
Senior Manager of Customer Service and Support.

 

 

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David Walsh, Official Rep

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HB

We have confirmed that the  Mindjet Connect issue with the maps in read only and loading has been resolved.  We have had positive from both external and internal customers. Could you please try and confirm that the system is working properly for you ? 

If you have any further questions don't hesitate to contact our customer support team directly at customer.support@mindjet.com.

David Walsh

Senior Manager Customer Service and Support 

Mindjet

(Edited)