Mindjet server down? I cannot access "Mindjet Files" from iPhone

  • 6
  • Question
  • Updated 1 month ago
Since Sep 15, 2018, I cannot access "Mindjet Files" from iPhone.  Is the Mindjet server down?  Need to access my files urgently!
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bill

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Posted 1 month ago

  • 6
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Joey Greenwood

  • 16 Posts
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I am the same, can't get access from any platform?
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Steve Krug

  • 6 Posts
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Me too. Can’t contact server.
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bill

  • 23 Posts
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:(   so frustrating.  I've been using Mindjet for over 10 years, but the last 2 years have been a nightmare.  So many problems with cloud files
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Bjorn Eriksson

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Agree!!
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Richard van Heuven

  • 29 Posts
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It is very frustrating. I do not believe that at MindJet they are aware of the trouble they are causing. We work in a company with several locations throughout Europe and we manage all our projects on this platform. If this does not work we are ready for holiday...

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Timothy Lisbon

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it is not just iphone.  I have tried all the platforms and different browsers on my PC and Mac.  I have my midterm notes for tomorrow stored up there!
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bill

  • 23 Posts
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I had to go on memory in a meeting yesterday because I could not access my flles on the Mindjet server.  Soooo ANGRY with the people at Mindjet! What in the world are they doing over there???  Incompetent!
(Edited)
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Joey Greenwood

  • 16 Posts
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It's just not good enough in this day and age. Not even a message from them to let us know when it might  be back up - shocking business relations and customer service. Such a shame as I like the product but reliability is critical for me.
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bill

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anyone know of an alternative program similar to Mindjet that we can migrate to?
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jerry.mings

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I just wrote to Mindjet service.  They indicated they are working on a solution right now.
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bill

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Tks Jerry.  I hope they do it quickly and be WAY MORE proactive in the future.  When we rely so much on it for our daily work, storing important information on it, then it is extremely critical that we are able to excess our data whenever we need it!
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jerry.mings

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I agree.  I know they are on it and I'm watching the updates.  
I'm hoping they can resolve it today.
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David Walsh, Official Rep

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All,                                                                                                                                                     

We are aware of the issue and our operations team is working diligently to resolve it. I don't have an ETA for resolution but the issue has been escalated to the our executive management. We will advise once the service is back up.   

Best Regards 
David
Mindjet Support
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David Walsh, Official Rep

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All 

The service should be restored now. Please try and login and report any issues to customer.support@mindjet.com

Regards
David 
Mindjet Support
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bill

  • 23 Posts
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To restore our confidence, could you please let us know what happened and how can it be avoided in the future?  thank you.
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Raphael Fujita

  • 1 Post
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Sorry, but for Android, it is not working.
I can not login and sync. Please help!
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Ary Velstra, Expert Trainer

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Works fine on my samsung A5 android
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Ary Velstra, Expert Trainer

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DONOT follow the LINK in the post of EMMA SMITH. it is a SCAM and you will have to pay a lot to get rid of them