Mindjet v. 15 crash for windows

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  • Problem
  • Updated 4 years ago
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Why does mindjet v.15 keep crashing on windows 7? Initially, no problem, but once the map gets busy with tasks, deadlines etc, it doesnt save and all work is lost as I have to close the software. This is really irritating and defeats the purpose of using this software. 
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Chunmun

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Posted 4 years ago

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Marian Kocmanek, Official Rep

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Hi Chunmun, 

There may be an XML error in your Map that is causing the crash. Please log a ticket with our Support Team here and we will be glad to help troubleshoot. 
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Chunmun

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Hi Marian

I've tried to log a ticket with your support team using the link included in the above comment. But get the following message - 
"Error encountered! Please try again. 
If you continue to have this problem please report it by sending email to customer.support@mindjet.com"

Not sure what to do now. 

Thanks
Chunmun 
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Marian Kocmanek, Official Rep

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Chunmun, 

Apologies for issues with our Web Form. If you were attempting to add an attachment, this error will be displayed and we are working on addressing it. 

In the meantime, you may either send an email to the address or log a case without an attachment. 

Best, 
-Marian 
(Edited)