mindjet vs 9 cannot export to word (office pro 2016 ) - I have reviewed the responses to similar questions, but can't seem to fix it.

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mindjet vs 9 cannot export to word (office pro 2016 version) - I have reviewed the responses to similar questions, but can't seem to fix it. 
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Jillian CarsonJackson

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Posted 4 months ago

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Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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Download a trial for MindManager version 2019.
See if the issue is gone. If so Upgrading is the way to go.

If not, go and use MS office pro vs 2007 again. That should do it.
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Jillian CarsonJackson

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Thanks - upload to version 2019 didn't work.  I had vs 9 working with MS office pro 2016 up until about 2 weeks ago, so not sure what happened...

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Ary Velstra, Expert Trainer

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Strange, if it worked before it can only be an issue on your computer.
Maybe a Microsoft security thing? sometimes the add-in needs to be allowed on both sides again.
Best way is to contact Mindjet support, although MM version 9 is retired for several years now,  they may help you get it working again for version MM2019.
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Alex Gooding, Champion

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Oddly enough I'm experiencing the same issue using MM2019 with Word and Outlook 365 on my laptop. I can send stuff from Outlook and Word to MM but not vice versa. I've confirmed that it's not a 32/64-bit issue.