Mindjet 14 is not working

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
  • 1
My new Mindjet install on a new Win 8.0 Dell inspiron laptop stopped working.  All I got is an immensely unhelpful "Mindjet 14 has stopped working"  and Windows closes it down.  It did work long enough for me to create some useful mindmaps, but now repair doesn't work and re-download/ reinstall doesn't work - same error.  What's going on?  It's an expensive licence that I can't use!
Photo of stuart cliffe

stuart cliffe

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 1
6 years ago
Photo of Mojmír Němeček

Mojmír Němeček

  • 1 Post
  • 1 Reply Like
I was experiencing suspicious crashes on my Win 8 when I upgraded to MindManager 14. Disabling all background "Topic Alerts" services in MindJet Options seems to help. If you don't use topic alerts, give it a try
6 years ago
Photo of stuart cliffe

stuart cliffe

  • 2 Posts
  • 0 Reply Likes
Thanks for that - I was hoping to use alerts,  but then I was hoping to use MM14!  I'll try that and let you know if it works.
6 years ago
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 399 Posts
  • 72 Reply Likes
Stuart, 

Our Support Team can walk you through the steps of completely removing the application and then re-installing. The repair feature in Windows does not remove the App Data preferences or Registry entries.  

Please open a ticket at www.mindjet.com/support


  • 1

Powered by Get Satisfaction