Mindjet 2.1 for android crashes when started about 50% of the time

  • 3
  • Problem
  • Updated 6 years ago
  • Acknowledged
I have a Samsung GT-S5830 running android 2.3.5. I purchased and was happily using Mindjet 2.0. I then foolishly upgraded to the latest 2.1 version. Ever since then, about 50% of the time when I try to start it, there is a long pause, then I get an error saying "Sorry! The application mindjet (process net.thinkingspace) has stopped unexpectedly. Please try again". I press "Force close", then re-run mindjet, and the next time it will work fine.
This is extremely annoying.
Is there a work around for this problem, or if it is a bug, when will it be fixed?
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Colin

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  • frustrated

Posted 6 years ago

  • 3
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Joan

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Hi Colin,

I'm in the same boat. I using a Kindle Fire and just recently started having this same crash. I also am getting an XML parsing error for any file that I open on my computer after share/export (via Dropbox, Evernote or Email).
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Brittney Mazzetta

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Hi Colin and Joan. Thank you both for your posts. I have spoken with our product manager for the mobile apps. He has suggested that you update to version 2.2 and see if that is an improvement for you. If not, it would be helpful if we could see the crash log--there is a free app called SendLog, which captures the crash in a form we can analyze. If you don't mind installing it, creating the crash you describe, and sending the logs to us, we might be better able to diagnose. Thank you.
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Joan

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Hi Brittney, Thanks for replying to us. I'm afraid that version 2.2 isn't available for my device yet. I'll keep checking. All the Best.
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fred

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I updated to version 2.2 two days ago in the hope that it would fix this problem. It has not; the problem remains exactly as first reported.
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fred

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I have captured the log. How can I send it to you?
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Brittney Mazzetta

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Thank you Fred! It would be best if you could fill out this form: https://secure.mindjet.com/support/co... and submit the crash log there. I appreciate your assistance.
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fred

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Crash report now sent.
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Andrew Dike

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I have exactly this problem on my HTC One S with Mindjet 2.2. Has been happening for about two months now. Very annoying.
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jonathan.hardcastle

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Just installed on nexus 7. crashes when i try to open a map created online.

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