Mindjet and their new "businessmodel"

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
Canceling your subscription at MindJet seems to be a hard task. No cancel button in your account management. If you open a chat-button, they direct you to contact page with an email address which promises to "We will respond within two business days." Still waiting for a response. The mail continues with "To update your Case reply to this e-mail." Guess what the email adress is? Yes: no_reply@mindjet.com. Hilarious! Oh wait, there is a phone number: Phone: +44 (0) 845 355 5501 (1-12ppm from UK fixed network), nobody is answering. Is this how Mindjet does business? "Now we have your credit card, we take all your money". Mindjets new business model is a real disgrace and not respectful to their customers. I worked with Mindjet since 2001 but now I'm considering the competition. is it that hard to implement a Cancel subscription button? 1000 other companies have it, but I guess it's generating more revenue to make it hard for your customers to cancel their accounts. It's a well known method and I call it theft.
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{IT:hypercube}

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  • frustrated

Posted 6 years ago

  • 1
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Brittney Mazzetta

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I have reached out directly to our support team in your region regarding this. Someone will be in contact with you to assist you in cancelling your account. We appreciate your patience.
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{IT:hypercube}

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Well my patience is running out now. Until now I had no official communication that my account has been terminated, after 4 days waiting.

Any attempt from Mindjet to use my credit card will be reported as fraud with my credit card company.
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{IT:hypercube}

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Hello? Anybody home at Mindjet Customer Service? When will I have news that my account is canceled?
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Brittney Mazzetta

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Regional support will be in contact with tomorrow. We apologize for the delay and appreciate your cooperation.
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Raul Ybarra

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So, IT, did they ever get you account cancelled? If so, how long did it take?