Mindjet Connect: blank "Projects" and "Library" screens

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  • Updated 5 years ago
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My "Projects" and "Library" tabs are not displaying any contents... only my account details. Was there a recent update to the software? Do I need to reinstall a new version? (I'm using "Mindjet Connect Free"). By the way, my iPhone app still works fine and is able to access all of my maps.
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Ron Smith

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Posted 5 years ago

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Brittney Mazzetta

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Hi Ron. If you are using a trial account or a free web account, Projects will not be an available feature. It is only available to paid users. I hope that this clears up any confusion. Thank you!
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Ron Smith

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I've been using the free web account for about a year. It's worked well. Suddenly a couple of days ago it shifted to a new format, showing the "Projects" tab, and an empty screen. It always took me directly into my "Maps" folder before. How can I get it back to showing my "Maps" folder?
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Brittney Mazzetta

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Hi Ron. You should be able to view all of your maps under the library tab.
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Ron Smith

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Yes, that's what I would expect. However, that screen displays an empty field. I will try to attach a screen shot.
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Brittney Mazzetta

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Try clearing your browser cache and cookies. If the problem persists, please let me know. Thank you!
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Ron Smith

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That worked! Thanks for your help.

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