Mindjet Connect won't connect!!

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  • Question
  • Updated 6 years ago
Having problems signing in to Mindjet Connect. The timer on my sign just keeps turning over and eventually reverts to 'offline' status. Have definitely created an ID, so I don't understand>
can anyone help?
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Jonny Petrie

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Posted 6 years ago

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Brittney Mazzetta

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Hi Jonny. Are you still experiencing this issue? Are you logged into Mindjet web through your Mindjet desktop application? Please let me know. Any additional information that you are able to provide would be helpful. Thank you!
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Jonny Petrie

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Yes I am still experiencing this. I'm using the desktop version to open locally and trying to sign in using the button in the bottom left of the application to sign in. It eventually just times out and goes back to offline. Could there be an issue with my company's firewall at all?
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Brittney Mazzetta

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Thank you for getting back to me. It would be best if you could open a ticket with our support team. They will need to gather your contact information as well as additional information regarding the issue that you are currently experiencing. Please use this link: https://secure.mindjet.com/app/suppor... to open a ticket with our team. Thanks!

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