Mindjet does not recognize my email address.

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I have only used Mindjet for Android, never on the computer. Since its last update, I am no longer able to login to view and/or edit mindmaps I have created. I do not want to sign up again, because my map will be lost. Now what??
Photo of Jennie Chen

Jennie Chen

  • 2 Posts
  • 0 Reply Likes
  • Frustrated!

Posted 6 years ago

  • 1
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Hi Jennie. Have you already created a Mindjet Connect account? If you have not, I would recommend setting up an account when you are prompted to do so upon opening the application. If the problem persists, please let me know. Thank you!
Photo of Jennie Chen

Jennie Chen

  • 2 Posts
  • 0 Reply Likes
That only created a new account. That did not bring back my previously saved mindmap. I figured out a solution on my own through trial and error. I force closed the app and moved it from the memory card back to the phone memory. This seems to have worked for now. I appreciate your help.

This conversation is no longer open for comments or replies.