Mindjet Failed to open map

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  • Updated 7 years ago
We have the recent version of Mindjet for Android which is linked to Dropbox. However, Mindjet for Android is spotty when opening up mind map files and we need for mind map files to open up consistently.

We tried opening up a xmind file, but the Mindjet for Android is sending the following error: Failed to open map error. The selected map could not be opened.

Some xmind files open properly. Some mmap files open properly. However there are xmind files which are not opening at all. Those file are erroring out..

We need to resolve the issue ASAP.

We appreciate your help in resolving the issue.

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Posted 7 years ago

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Photo of Jim Lewis

Jim Lewis

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New maps sync fine but older existing maps do not open on Nexus 7 (orig.) running Android v4.3. Both phone and tablet running Mindjet Maps v3.7. Maps are in Xmind format.
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Todd Morris

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I also have run into this. I'm running version 3.7 on android.
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Jose Betancourt

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I also have run into this. I'm running version 3.7 4.3, on android. In smartphone y tablet samsung galaxy.

fails any android version.

Mindjet Urgent help in solving a problem on android
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Terry Dalton

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Hi Jose,

If you are getting an error message when attempting to open the map from Android, do you get the same message if you attempt to open the map from the Web Client https://vision.mindjet.com/ (requires an OSX or Windows based browser)? If you cannot open the map using the Web Client, please open a case with our technical support team as there may be a corruption in the map that is preventing it from being opened.


If the issue is isolated to the Android app, I have advised the Product Manager who manages community support for this product.