mindjet File got lost

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  • Problem
  • Updated 5 years ago
  • In Progress
I opened a map today which I saved some days ago online. It said it was a version available in the offline editor and I have to open this one. Then I saved the result back. Now it still shows me the old file with date changed long time agao but I am not able to reopen it. There always appears an error. While I was close to buy a new version I am now trapped and lost hours of work and brain thet will not come back. Any chance to fix this file? The little preview also does not come up.

Thanks Hans
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Hans Hansen

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  • frustrated and helpless

Posted 7 years ago

  • 2
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Marian Kocmanek, Official Rep

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I have opened Mindjet Support Case #00304958 on your behalf. A member of our Support Team in Germany will be reaching out to you via email to troubleshoot the issues with your file and gather the necessary information to restore an earlier version of your file from our backups. 

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Anne-Johan Willemsen

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I have had the exact same problem. Lost 2 files in a couple of weeks with days of work in it. Tried the support desk several time, but didn't get a reaction. Can somebody please help me?
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Dave Halverson

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Anne, I'll send your problem to our support team.  They'll be in touch via email shortly.
Mindjet Case # 00379935:  Lost File Issue reported on the Community site