Mindjet files offline again

  • 1
  • Idea
  • Updated 5 years ago
Time again för Mindjet files to go off line, for 8 hours when writing this. And still no info om mindjet web site on status.
Photo of Bjorn Eriksson

Bjorn Eriksson

  • 197 Posts
  • 15 Reply Likes

Posted 5 years ago

  • 1
Photo of Terry Dalton

Terry Dalton

  • 304 Posts
  • 33 Reply Likes
Hi Bjorn,

We have resolved the issue within the last 30 minutes.  You should be able to connect to Mindjet Files again.  If you cannot, please open a ticket with our technical support team using the following link. https://secure.mindjet.com/app/support.aspx
Photo of Bjorn Eriksson

Bjorn Eriksson

  • 197 Posts
  • 15 Reply Likes
Not resolved! For several days the service been up and down! Now the map loads but still in read only mode!
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 367 Posts
  • 64 Reply Likes
Bjorn, 

Does this issue occur with all of your maps or just a specific file?  

Please open a ticket at Mindjet.com/contactus and our Support Technicians will be glad to help troubleshoot.
Photo of Bjorn Eriksson

Bjorn Eriksson

  • 197 Posts
  • 15 Reply Likes
It occurs with any of our (many) maps. We ́re 5 users from two locations in Sweden, we all have the same problems.
The problems are intermittent with a couple of weeks/months in between. Our other cloud based services are not affected (lately we check them directly when we have problems with Mindjet Files, to be able exclude network problems).

The problems can be for a couple of hours.