Mindjet for iOS 7 and/or A7 Device Issue Thread

Master thread for all Mindjet for iPad and Mindjet for iPhone issues on iOS 7 and/or A7 Devices (iPhone 5s, iPad Mini Retina & iPad Air).

Message from Mindjet Product Management

Marian Kocmanek, Official Rep

377 Posts
68 Reply Likes

Posted 5 years ago

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5 years ago

sclark70

5 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
UI problems Post-iPhone 4S Mindjet Maps for iPhone upgrade to v.3.5.7 on February 4, 2014.

After upgrading an iPhone 4S' instance of the Mindjet Maps for iPhone to v.3.5.7 on February 4, 2014, the app's stellar ui has degraded. I am not able to see the top-of-screen toolbar in the topic editing window, or the lower toolbar either. This means I cannot create a new peer or child topic nor 'save,' or 'exit' the topic to see it inserted in the map. What should I do?

Comment

2014-03-01T09:00:38+00:00

Ruud Ahlers

2 Posts
0 Reply Likes

I've got the same problem. The app is now useless

2014-03-05T05:49:38+00:00

Ruud Ahlers

2 Posts
0 Reply Likes

New version installed and all workshop perfect!!!! Thanks.

2014-03-05T06:28:38+00:00

tecsi

35 Posts
0 Reply Likes

Yes, the new version works. But there have been NO improvements to the app in well over a year. Namely:
• no iOS spell checking
• no complete zoom of the mindmap
• no ability to modify # of lines of text per box
This app has great potential, but has been stuck in mud for a long time. A major update would be well worth paying for.

(Edited)

2014-03-05T08:15:18+00:00

Florian Hawes

4 Posts
0 Reply Likes

The App is working now. Thanks. But I still have some issues:
- Text is overlaying: e. g. Folder name when I want to open a map has a conflict with Edit.
- Text in map bubbles is not showing completely (as before).

Compared to the issues before this update it's not that bad, but this does not create trust to Mindjet. I would also agree with paying for the app if we can be confident that quality is ok.

2014-03-05T09:15:31+00:00

Josef Peters

4 Posts
0 Reply Likes

When can we expect an iOS7-upgrade for iPhone (iPad works fine now..thanks)?

2014-03-05T11:27:33+00:00

Toto Di

2 Posts
0 Reply Likes

OK it works again, but I am not to happy with the App. text overlapping, Icons not visible, no connection to dropbox...
Can work better than that.
Are there more corrections and improvements planned or will this now be the OS7 update?

2014-03-05T17:40:14+00:00

tecsi

35 Posts
0 Reply Likes

Same question. When are we going to see some improvements?

2014-03-05T19:56:12+00:00

Alex Martelli

68 Posts
13 Reply Likes

iPhone fixes are waiting for review with Apple. It should be out within a matter of days.
Not sure what you mean by text overlapping. If you could be more specific about how to reproduce the issue and what the problem looks like, that would be great.
App has Dropbox integration and icon functionality, so again, not sure what you mean.

2014-03-05T22:47:35+00:00

Florian Hawes

4 Posts
0 Reply Likes

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1030341/RackMultipart20140305-27846-1a8e1zm-Mindjet_inline.jpg?1394059579

Please find attached a mock up of the issues I described earlier today. Dropbox works fine for me.

(Edited)

2014-03-07T19:35:07+00:00

Alex Martelli

68 Posts
13 Reply Likes

Thank you for your report and snapshots, Florian. We have documented these issues and they are scheduled to be fixed with the next release.

5 years ago

Rod Choromanski

2 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
Frozen mindjet on iPad iOS 7.0.4.

Mindjet frozen

Comment

5 years ago

Simon Holden

9 Posts
1 Reply Like

This reply was created from a merged topic originally titled
Mindjet mindmaps ipad problems.

I have been a long time iPad2 user of Mindjet Mindmaps and recently upgraded to a new mini but am having a number of problems with it on the mini. Firstly, the toolbar is largely grayed out showing only the resynch icon. By touching in the right place I can bring up the files dialog but it's a bit of guess work. This also means I am unable to email out a map that I have created in local files.

Secondly, the app crashes pretty frequently.

I've just decided to delete and re-install but now cannot even find the app in the appstore.

Does anyone know what's going on?

Thanks

Comment

5 years ago

3 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
iPad Mindjet App no longer working? Anyone have a way to remedy?.

App no longer working. Freezing / locking up.

Comment

5 years ago

Mac Talk

2 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
After upgrading to 3.1.3 on my iphone 4 the app mindjet crash every time a try to launch.

Solution

Comment

5 years ago

Andrew Harris

3 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
iPad App.

How can I create Mind Maps on iPad?

Comment

5 years ago

DavidB

4 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
Will this EVER be fixed?.

DEAR MINDJET:

As a many-year user of your products who has faithfully and unquestionably paid every time you update your software (even at times when there has been little to justify the expensive upgrades) I am at a decision point.

I need to know if of Mindjet has abandoned users like me ... and whether I need to look elsewhere for productivity software.

Two main cases in point:

1.) Not long ago, I was deciding whether to switch from PC to Mac. One of my biggest deciding factors was the compatibility and feature set of MindManager/Mindjet on the Mac platform -- since I use your software for several hours every day. At the time, your website had a feature comparison chart that showed nearly identical features between the two versions -- so I made the leap to Mac. Only after I bought a new computer and obtained your Mac software did I discover that it was an anemic, buggy version missing nearly ALL the functionality I was used to on the PC.

Thinking that perhaps I had downloaded the wrong version, I posted a question in your support forum about it (feel free to check your records). The official response simply said that the chart was wrong, and the previous comparison table on your site was quickly replaced with a new one showing the Mac software having very few of the features of the PC version.

Even though misinformation on your website led to me make an expensive decision to switch computing platforms, I kept hoping that you were truly committed to the Mac platform -- and that eventually you would work toward feature parity. I adapted backwards and pressed on, adjusting my work patterns.

2.) One way I tried to adjust -- while waiting for a dramatically improved Mac version (that has still not come in the year since I switched) -- was by increasing my use of your iOS Mindjet app, which, though lean on features, was fast, simple, and with me anywhere I took my iPhone and iPad.

Then I recently upgraded to an iPhone 5s and an iPad Mini with Retina Display and found a completely dead, unusable app experience -- which you have acknowledged as a known issue on your support forums. I've been waiting for a fix ... and WAITING.

Guys, the iPhone 5s with the A7 processor has now been on the market for more than 2 months ... and since September, you haven't provided an updated version of the app -- to fix this KNOWN issue??

Here's my question: as Mindjet is busy gobbling up companies and productivity tools and constantly rearranging its subscription pricing and web functionality -- have you abandoned your core product and customers: those who want to use mind maps to be more productive?

We need to know immediately whether you will fix the iOS app in very short order, and whether you are truly committed to the Mac platform?

If the answer is no to either of these questions, I know that I've reached the end of the road, and will cease using Mindjet products ... and will stop recommending them to the dozens of others who have purchased your software based on my advice.

Please respond as soon as possible.

Comment

5 years ago

Hugh Corley

3 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
maps ipad app.

What's happened to the mindjet maps app?

Comment

5 years ago

Rob Veck

6 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
Lockup on New A7 Devices (iPhone 5s, iPad Mini Retina, iPad Air).

Recently upgraded to iPhone 5s with ios7.0.3 and the map that I use on Dropbox simply locks up when attempting to add a new task.

Comment

5 years ago

Philip Sage

2 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
Missing app in App Store.

Clicking on links or searching for the app in the iOS App Store results in a blank screen or not found.

Comment

5 years ago

Adrian Vogler

13 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
Access MindJet Files on iPad.

Is it possible to copy MindJet files that are stored local on the iPad to the desktop or send them using some sort of file explorer.

I am at the moment not able to alter, copy, send any files from within the iPad version of Mindjet.

Comment

5 years ago

Jeremy Hutchins

9 Posts
0 Reply Likes

After several months of failing to provide a workable mobile solution that works on devices with the A7 processor Mindjet have withdrawn the apps from the App Store. After a long wait I have followed others advice and moved over to iThoughts which works seamlessly with the PC desk top version of Mindmanager. iThoughts is what the Mindjet mobile solution should have been and has so far failed to achieve..

Comment

5 years ago

Toto Di

2 Posts
0 Reply Likes

iThoughts seems to be a Mac App. I did not find it for the iPad. For me for iPad the only one that is similar to Mindjet is MindGenius. As long as Minjet is not able to privide anything for the iPad I deleted their app and now use MindGenius instead.

Comment

2014-02-22T02:17:41+00:00

Alex Gooding, Champion

1052 Posts
255 Reply Likes

IthoughtsHD is the iPad version of iThoughts, which is available as an iPhone app. There is also a Mac version, but no PC/Windows one as yet.

I'm aware that there are other mindmapping apps, but the iThoughts/iThoughtsHD apps work well and it is easy to move files between them and the Windows desktop version. They also have the added bonus of strong file compatibility with a wide range of other mindmapping and non-mindmapping programs.

5 years ago

Jeremy Hutchins

9 Posts
0 Reply Likes

iThoughtsHD is the iPad app and works perfectly with PC desktop Mindmanager and iThoughts on the iPhone. Cloud sync with Dropbox works faultlessly.

Comment

5 years ago

DavidB

3 Posts
0 Reply Likes

As a multi-year MindJet product user, I have also shifted over to iThoughts HD on the iPad and iThoughts on the iPhone to make up for the epic fail of the Mindjet app for iOS devices.

Comment

5 years ago

Natalia AM

2 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
I can't access my Mindjet app.

I've been using my Mindjet app in my iPad for months, and was very happy with it. In January I started having problems logging in. And then the app crashed down. Since them, I haven't been able to get it working again. I already deinstalled it and installed it again. It seems to work, but as soon as it asks me to log in, it crashes down again. Does anyone know how can I solve this? Thanks!

Comment

5 years ago

Ernest Gabmann

2 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
Mindjet Maps For Ipad doesn ́t run on iOS 7.0.6 (11B651).

Mindjet Maps For Ipad doesn ́t run on iOS 7.0.6 (11B651)
Starting the app ends up on starting screen with blue row at the bottom of the ipad display. pls help!

Comment

5 years ago

Willem Kamstra

5 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
No menubar when on ipad app.

The menubar on ipad app is no longer visible, making it impossible to close to map. Can you help.

Comment

5 years ago

tecsi

35 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
MindJet iPad redownload.

I was having problems with MindJet on my iPad so deleted it with the hope that a fresh install might fix, only to discover it is no longer downloadable. This is a HUGE problem. How do we get a new copy?

Comment

2014-02-27T01:45:55+00:00

tecsi

35 Posts
0 Reply Likes

Marian, thanks for the update on MJ for iOS. I hope this rewrite will address some long standing MJ/iOS issues, namely
• using the native iOS spell checker
• fixing the bug whereby MJ loses images and replaces them with a question mark
• more flexibility with the length of text entries: the current limit really restricts longer entries

Thanks.

5 years ago

Kay Dach

5 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
cant logg in.

I have MindJet Map account (mindjet connection). I use MindJet Map app for iPhone and iPad. But I can't loggin in MindJet Tasks for iPhone and iPad with login and password for MindMap. What is problem?

Comment

5 years ago

sclark70

5 Posts
0 Reply Likes

On February 4th I submit a question like many of the users in this thread. I want to mention my enthusiastic support for the Mindjet Product Management and Engineering teams as they work to create new iOS 7-compliant apps for iPhone and iPad.

Mindjet Professional and the rest of the Mindjet Files cloud solution is AWESOME, without commercial equal and deserves our support when the new versions are released. I am interested in being a Beta tester and hope others on this thread would welcome the chance to use the next version, as early as possible.

If there is a different communication venue to continue conversation about how to help expedite customer review and feedback on the new application, please suggest who, and how, to contact/work with the right people.

Continued good luck with the ongoing upgrade!

Comment

5 years ago

Jammon

2 Posts
0 Reply Likes

This reply was created from a merged topic originally titled
Cannot move or copy Mindjet files from my ipad onto Dropbox or my internet account..

When I try to copy/move a file from my local iPad to my online account, Mindjet says, "Cannot move file. Unkown error".

Is this because I created the files on my local machine first?
I have alot of information I need saved and I don't want to see it in the email for. I'd like to view them via the online server.

My username/passwords are up to date.
Can someone assist?

Thank you,
Jonathan

Comment

5 years ago

Alex Martelli

68 Posts
13 Reply Likes

The major fixes for the iPad app are now live in production.
The iPhone app is still being reviewed by Apple, but it is likely to be released in a matter of days.

Comment

2014-03-04T22:08:48+00:00

robert

14 Posts
1 Reply Like

That's fantastic news! Thank you, Alex.

2014-03-05T09:29:13+00:00

Dan Bellander

2 Posts
0 Reply Likes

Great! It works on the iPad! There are some cosmetic issues, but who cares. It works!

The application complained about corrupt file when I tried to open a known working 3 MB mmap, but re-saving it with a minor change using the OS/X application cured the problem.

2014-03-05T12:35:28+00:00

Dan Bellander

2 Posts
0 Reply Likes

... and Cloud storage works. I can create maps on both DropBox and MindJet Files. Move between these two works. Copy and Delete works as well.

2014-03-06T20:06:50+00:00

AMS

5 Posts
1 Reply Like

Still not working! Labels are truncated :(

2014-03-10T16:56:00+00:00

Evan

1 Post
0 Reply Likes

Have noticed since the update that text is being truncated in parents and children

2014-03-11T17:37:06+00:00

Caroline Bertrand

2 Posts
0 Reply Likes

Text is being abridged even for short word. Impossible to read! Please help!

2014-03-11T17:37:08+00:00

Caroline Bertrand

2 Posts
0 Reply Likes

Text is being abridged even for short word. Impossible to read! Please help!

2014-03-14T17:49:33+00:00

EricW61

2 Posts
0 Reply Likes

So glad you all have a new IOS 7 compatible app. Thank you! But when I went to use it to take notes for a meeting this morning, I found that the text in each node was being severely truncated. I could take my notes, but reading them is nearly impossible. I'm hopeful you can fix this in the coming weeks.

(Edited)

2014-03-17T14:31:31+00:00

Francesco Sponzilli

3 Posts
0 Reply Likes

The new layout is smooth, even though sometimes it loses the status bar (iPad). Anyway, I also have this problem with texts being (randomly?) truncated to '...'.
I use it on a daily basis, great software, but this is really annoying, please revert to previous behavior or make this depending by a configuration.

2014-03-17T15:58:43+00:00

Willem Kamstra

5 Posts
0 Reply Likes

I updated the app, Also updated to IOs7, but now the problem is even worse.
It does not open at all and closes immediately.
Alex can you assist?

2014-03-17T17:19:28+00:00

Alex Martelli

68 Posts
13 Reply Likes

Willem, can you tell me what version of the app you have. Also, what device are you using and are you on iOS 7 or 7.1? This is the first I am hearing about your specific problem.
Does it crash whenever you try to open the app at all or whenever you try to open a map?

2014-03-17T23:45:57+00:00

AMS

5 Posts
1 Reply Like

Alex, when will mindjet fix this disaster? What is the timeframe?

5 years ago

Dmitriy Khizhnyy

2 Posts
0 Reply Likes

i update my tree and when i add more layers (to the right), it shortens the layers i have previously written. for example i write 'how we work' and then i add more layers and it shortens it to 'how we w...." I don't like this. How can i change this to the full version so that when i PRINT it, it will show the entire description? thanks!

Comment

2014-03-25T10:52:31+00:00

Volker Nawrath

2 Posts
0 Reply Likes

Hello,

I have the same problem. It's even schortening after 6 letters, leaving the app unusable at all.

(Edited)

5 years ago

aHa!Coaching, Champion

1192 Posts
118 Reply Likes

There's an update for Mindjet Maps for iOS which fixes the shortening of the topic text. Could you try if upgrading to the latest version works for you?

Comment

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