Mindjet is self-destructing

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  • Updated 6 years ago
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The decision Mindjet has taken to move to a very expensive desktop subscription licence and cease perpetual licences is insane. I have used Mindmanager from its earliest iterations and faithfully upgraded continually. Your support for addons e.g. GyroQ was abysmal in the last year. You seem to be under the illusion that you are too big too fail. I am not really letting off steam as much as suggesting for your benefit that you need to take a big breath and re-think your ongoing strategy. There are other players that are moving into your territory with more customer and developer focus.e.g. Novamind. Your lack of support for GyroQ irritated me to the point that I have decided not to upgrade. The removal of perpetual licences is the dumbest business decision I have ever seen.
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Bruce Caithness

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  • worried that you have lost the plot.

Posted 6 years ago

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mdalves

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Agree with you.
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Parker Trewin

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Bruce,

I posted a response about our announcement plans under @alexsg's thread. While my response doesn't address your specific questions we will have more info later this month - which will provide more detailed information.
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John Malone

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I totally agree with Bruce here. I've been an advocate for MindManager for many years but no longer. The subscription model is crazy, particularly for someone like me who has just bought Mindmanager 2012 licences for my team.

I would already be looking for an alternative mind-mapping tool, if it wasn't for the fact that I use OPTI-P2 extensively.

I don't think that Mindjet will be getting any future revenues from us. We'll just stick with the version we have. I can't imagine that we'll ever take out a subscription when it costs more for one year than we paid for our perpetual licences.
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Per Magne Nilsen

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I totaly agree, too. I have used MindManager for many years and we use it in our company for some tasks. I need the basic functionality to build mindmaps and hierarchies, not all this cloud and integration. And I can't belive the prices and this subcription model. We will have to stop using it now.
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Valerie Jones-Harvey, Official Rep

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If you are a current user, we have multiple options for you to continue using Mindjet. Please contact us to learn more about your specific options because they are dependent on which products you own.
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DaveG

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So far, none of the options offered are viable for my clients. Mindjet is now on the "do not use" list with my clients. I just had to modify a major proposal to delete training and using Mindjet. The new subscription model is probably the biggest boost your competitors could hope for.
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Valerie Jones-Harvey, Official Rep

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Hi Dave,

Can you help me understand why the options won't work for you. Is it purely the subscription model or are there other issues as well?
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DaveG

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The subscription model is quite expensive on a value basis but also essentially holds future user data editing hostage to renewing subscriptions. This is not acceptable for clients when there are other alternatives available. I can no longer recommend Mindjet to my clients and am setting up to help them migrate to other software. Web based software and remote cloud storage is not acceptable for many of my clients where security (and future access) is a high priority. I am a consultant and many times can not use internet at client locations.

The ideal solution for me (and others I have talked with) would be a stripped down, standalone package with perpetual license. All enterprise, cloud, project management, etc could be removed. This package could be an intro and lead in to the more full featured, enterprise version where a subscription model could be appropriate.

I am willing to discuss this further with MindJet if desired as I do not look forward to converting all of my clients and explaining why I recommended a company to them that they can not trust with their data.
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Valerie Jones-Harvey, Official Rep

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I would be happy to speak with you further. With our package you will have the desktop and the web application. You can always use the desktop application and save to your computer for easy access in multiple file formats. You do not have to save files to the web, but if you did they would be easy to download, if you decided not to renew your package. What's the best email to reach you at, so we can find a time to talk.
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John Richards

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Started using MindManager in the late 90's when I was working as an independent contractor, and since then have upgraded on an irregular basis in response to special offers, new features, etc. That makes me an unpredictable source of revenue, no doubt, but still a loyal user.

I have no idea how many people I've turned on to the application over the years, but there have been many. That ended the other day when I suggested it to a colleague and she discovered that her only option was an expensive perpetual subscription.

I still have MindManager v9 and the iPad application, and use both regularly, but can't really see why I would want to burden my family budget with $180 a year (after the first year) when I don't really need the collaboration and cloud features (already have other options for those). Like many others, I am sad to think I'll probably just drift away from this product and end up having to find something else that I don't like as well.
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Mark Smith

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With the original subscription announcement I had intended to move entirely to ConceptDraw as I have a license and they are bringing useful features out regularly ... but ... they don't have a full iPhone/iPad app and I was losing information after syncs with iThoughts. When the Individual option became available I decided to give Mindjet the benefit of the doubt. Indeed, I had tried Cohuman/Tasks and saw potential in using this to convert my planning maps to operational project task management - I also do work cross-platform and on the web so Connect/Vision and Mac/Window clients are a big plus.

However, what frustrates me is that the Mac client V10 is only a re-branding of V9 with the new logos and is still well behind the Windows V11 functionality (iMindmap has GANTT on Mac and Windows!) and that the core integration to Tasks is very flaky on MM11 (see separate ticket here) and is not available on MM10/Mac or the web platform. Surely, this key functionality - as everything becomes more collaborative - MUST be available across all clients; desktops and web! And it MUST be rock solid... it is useless if syncs (and nota bene I need to fire up Windows to do this) only work in one or the other direction some of the time or only if a due date is or isn't set on a task...

So... I say Mindjet did listen with the Individual option but they still have to deliver that Vision [sic] and get this all working properly as they are still charging premium prices - but in my mind not yet delivering premium and reliable functionality across the board. I for one won't be around for a second 'Individual' year unless things pick up pace...
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Michael Deutch, Official Rep

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Hi Mark, The Mac team is currently working on our Mindjet Task integration. This is a big focus for us, now and moving forward.

You mention above that the core integration to Tasks is flaky, which ticket are you referring to? With the Windows product, virtually any topic can be sent to Tasks with or without dates. The only topics that cannot be sent are ones that are being tracked in other systems (e.g. SharePoint or Outlook).

Thanks,
Michael
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Mark Smith

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Michael, here the ticket reference:
"New MindJet Task Query not returning correct results" here:
https://community.mindjet.com/mindjet...

BTW, sending does seem to work fine but getting status back or other queries is flaky... I'm sure you'll agree that having to change attributes in Tasks to get to appear defeats the point of such an integration.

Regards, Mark
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Michael Deutch, Official Rep

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Thanks Mark. I believe that issue was remedied a while ago. I'm going to post on the forum to check. It occurred when someone from another timezone was querying against our server here in the US. I believe the issue was resolved, I'm double checking on the post.

In regards to getting status back being flaky, what do you mean?

Thanks - we're working on it!

Best,
Michael
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John Aloisio

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I'm stymied with this new subscription model. I wouldn't mind so much if I could load the software on my laptop and work in a standalone mode. We (our company) does not allow ANY Cloud Storage of our data -- esepcially concept documents which may contain poprietary ideas, processes, etc.

This will not be a good model for us to follow. I want my perpetual license reactivated so I can do actual work. Right now I have three minmaps that absolutely need to be updated -- since we decided to use MindManger in the first place many of our processes are documented using the software. So now we're being held hostage to the new subscription model.

I'll have to subscribe as an individual for a month or two, but as soon as this project is over, I'll be cancelling my subscription and migrating my data to other tools. They won't be any easier to use, but we OWN them and can run them werever and whenever we need them.

This subscription model with ONLY Cloud access is not a viable option for us.
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Ary Velstra, Expert Trainer

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John
If you have a Mindjet for individuals subscription you have the full desktop installations for both MAc and WIndows for the subscription period. And you have Mobile (iPad-iPhone-Android) And you have the web account for exchanging between platforms Yearly price is 180,00

If you have just a Mindjet Web subscription, Then you have no Desktop facilities.
Yearly price is 180,00

If you want both its there.
Yearly price is 360,00

So maybe you have the wrong subscription , but the issues you mention are not necessary. Mindjet did a good job on this
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Michael Deutch, Official Rep

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John,

To add to Ary's response, you can load the software onto your laptop if you have either Mindjet for Individuals or Mindjet for Business subscriptions. You can use the desktop apps, work offline, save content locally, etc... You're not tied to using our cloud service.

Let us know if you still have questions.

Thanks,
Michael

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