Mindjet Map Crashes after iOS6 update on iPhone and iPad

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  • Problem
  • Updated 5 years ago
  • Acknowledged
Updated iPad to iOS6.0 (10A403). Opened a map from Dropbox that I use daily. After three clicks (to change a priority label) MindJet disappear and iPad returns to app list. Same thing happens when I access this map on iPhone.

This however doesn't happen to all maps. Another one (much smaller) could be edited and saved.
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Manfred Scholz

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Posted 6 years ago

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Brittney Mazzetta

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Hi Manfred. How large are the maps that you are experiencing problems with? Do these maps include notes, links, etc? Thank you!
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Manfred Scholz

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211 kb, yes to notes, links and calendar entries. I made a copy and removed links and calendar entries. The map still crashes on the iPad version. iPad diagnostics reports a low memory crash. I retried after restarting to make sure that other apps are not the cause.
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Christopher Maher

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Agreed!

Since updating to ios6 Mindjet for iPad will not sync.

I hope they sort this out soon, cuz it's very cool technology and the app has some cool functionality that is ruined by the fact that it crashes.

Cheers guys.
CM
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Andy Markham

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We're working on the issue--in cases where changes to the OS break our app, we're at a slight disadvantage. Hope to have this rectified soon. Thanks.
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laura conrardy

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There is a new Mindjet Ipad app version available yesterday (02/10/12) version 2.7.3 that should fix the compatibility issue with IOS6!
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Manfred Scholz

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It didn't. Still crashing ...
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Manfred Scholz

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New update of 10/3 still crashes my most important map with in seconds of the first edit on both iPhone and iPad. No edits were saved of course.
Crash is a low memory crash with MindJet being the front app using 89101 pages. The map I am using is not very big, but has a few links, images, attachments and icons.
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Andy Markham

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We just implemented a crash reporting system for users out in the field--I'll ask the developers if they can track this down
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Manfred Scholz

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I can produce these crashes at will. However crash reporting creates a "low memory crash" rather than a "MindJet crash". Low Memory shows Mindjet as the front most app. If you are looking for MindJet crashes, you actually may not see them.
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Manfred Scholz

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Any progress? Both iPhone and iPad are still crashing on maps that I have been using for a few months. New maps that I create on iPad are fine.
Any way I can help with the crash reporting? I really need to get this straitened out.
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Manfred Scholz

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New iPad and iPhone version just came out. The bad news is that it still crashes by chewing up all the memory. All I do is collapsing a couple of subtopics and MindJet disappears. I would not be surprised if this is an Apple problem ... I mean Apple the company well known for communicating with their customers. NOT!

HELP please !!!
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Andy Markham

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The only remedy I can think of at this point is for you to send copies of the offending maps--we are unable to repro this, and aren't getting multiple reports of it either. Sorry it's still persisting.
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Terry Dalton

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Hi Manfred,
I have opened a case to enable more troubleshooting on this issue. I will be sending an email to your address in a few minutes. If you could reply and attach a map that causes the application to crash, I will provide this to Andy to investigate further. I appreciate your patience as we continue our investigation into this issue.
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Charles Evans

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Hi my app crashes on opening every time..after the iOS 6 update I have lots of important data for my business in there. Really do need this app to be fixed thanks
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Andy Markham

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Hi Charles--this continues regardless of the updates that have come out recently? And your maps are all stored locally?

If you can send along a crash log, it would help us determine what the issue is--if you synch your device, then go to Library/Logs/CrashReporter, you will find the crash log in the directory with your device name. Thanks.
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Manfred Scholz

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For now I got my crashes under control. The culprit seemed to have been calendar links that triggered a memory overflow. The workaround is: no links in maps, which takes away much of the utility of Mindjet.

As for crash reporting - IOS did not record the crashes a Mindjet app crashes. It reported a LowMemory crash with Mindjet being the largest and frontmost app.
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Andy Markham

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Hi Manfred--hyperlinks should work across platforms. We are working on fixing the issue with the Calendar events.

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