MindManager 2012 Crashes in Insert / Image

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
I'm using MindManager 2012  10.2.404.0

When I open a Branch and try to insert an Image from Library, it gives me a box:
Mindjet MindManager
Attempted to access an unnamed file past its end

When I try to insert from File, it gives me the same box, and another box:
Microsoft Visual C++ Runtime library
Runtime Error! 
Program C:...
Pure virtual function Call

Then it crashes Mind Manager and shuts down.

On Event Manager I found this:
- System - Provider [ Name] Application Error
- EventID 1000 [ Qualifiers] 0
Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2015-05-29T14:54:59.000000000Z
EventRecordID 91209 Channel Application Computer LUCAS Security
- EventData MindManager.exe 10.2.404.0 5005b27a MmApplicationFramework.dll 10.2.404.0 5005aba4 40000015 000d91b9 23c0 01d09a19023f4ca5 C:\Program Files (x86)\Mindjet\MindManager 10\MindManager.exe C:\Program Files (x86)\Mindjet\MindManager 10\MmApplicationFramework.dll ad2abe38-0612-11e5-8298-e89a8fdabe06

Any hint?!?

Thanks and best regards!
Lucas Selbach
Photo of Lucas Selbach

Lucas Selbach

  • 3 Posts
  • 0 Reply Likes
  • frustrated because the presentation will be poorer than would be.

Posted 5 years ago

  • 1
Photo of Shilpa Kabra

Shilpa Kabra, Official Rep

  • 157 Posts
  • 41 Reply Likes
Support has been retired for MindManager version 10 and if you upgrade to latest version and is still seeing issue,  then we will be glad to troubleshoot further.
However,MindManager2012 ( version 10) should still work.

Please perform a 'complete' uninstall of MindManager, which will remove your preference settings and should resolve the issue.

Photo of Shilpa Kabra

Shilpa Kabra, Official Rep

  • 157 Posts
  • 41 Reply Likes
The problem is caused by the fact, that the library files directories were customized in some way that breaks MindManager's
access to them.

Follow the steps below to resolve the issue:

Close MindManager

Open this folder: "C:\Users\username\AppData\Local\Mindjet\MindManager\10"
There will be a file called "ImagePropertyDatabase.dat".
In this file we store/cache helper information about library items.

Copy this file to a different location/folder as a backup precaution and
delete it from the original folder.