MindManager 2017/2018 won't start - .NET Runtime Error

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  • Updated 5 months ago
Hi,

I have created a deployment package for our software deployment about 9 months ago and have been happily installing Mindmanager when ever someone needed it.

Yesterday we started to get feedback that the installation was successful, but the application wont start.

Its starting to initialize userdata and after a while on step 6/6 - Installating Libraries auto correction I get a error "Mindmanager 2017/2018 Admin stopped working"

After looking up the eventlog entries for the errors I found 2 corresponding entries.

1. .NET Runtime
2. Mindmanager (I guess as a result of the first 1)

.NET Runtime Error should translate to something like: process has been terminated by an unhandled exception (exception ID: c0000005, exceptionadress: 00007FFB63470B2D)

Happens with both versions of MindManager 2017 and 2018.

I installed the dotNetFx460_web_setup and vcredist_2015_x64 (for 2018 and the respective ones for 2017) from the admin setup as well, to ensure I have all the nesesary binaries installed.

Any ideas to what is causing this?

Best regards,
Robert
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Robert Kaule

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Posted 5 months ago

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