MindManager 2017 setup install does not work with Zscaler proxy

In this case I would recommend to use the direct download link to the complete installation (in this case it's 64-bit): http://download.mindjet.com/MindManager_64bit_17.2.208.exe

It would be good if Mindjet could provide this as an option, just like Microsoft does on their site.

Hi Mathieu,

Thanks for the quick response.  I just tested with the downloaded installer and even then the install fails when the Zscaler proxy is used.  Disabling the proxy allows the install to continue.

I think the MSI is doing some type of HTTP calls that are getting stuck.



Thanks,
Josh

No error message coming up when using the downloaded installer, it just stays stuck?

Correct, it stays stuck.  I am still doing testing.  I think the second issue where the full installer gets stuck is actually a separate issue and is not related to Zscaler proxy.

I was able to get MM 2017 to install on the following: 
- Fresh install of Windows 10 v1607 - not domain joined - no 3rd party software
- Windows 7 x64 - domain joined, with 3rd party software.

It fails on:
 - Windows 10 x64 v1607 - domain joined, with 3rd party software

I suspect there is a conflict with MM2017 and one of these products:
- Office 2016 (Click to Run - Deferred Channel Version: 16.0.7369.2127)
- Group policy
- 3rd party software

I did notice that Word crashed during the MM2017 install while it was registering some of it's DLL's (Word was not open).

Suggestions are welcome.  :)

Will reply back once I have some more testing results....

Installing via the following command

msiexec /i "Mindjet MindManager 2017 Admin.msi" /l*vx MM2017.msi.log

I opened the log and it appears that when the install is stuck it is attempting to do actions related to Office and never progresses.

Action 14:55:02: MMRemoveProjectCommands.
MSI (s) (54:8C) [14:55:02:203]: Executing op: CustomActionSchedule(Action=MMRemoveProjectCommands,ActionType=1093,Source={
    var pa = null;
    try
    {
        pa = new ActiveXObject("MSProject.Application");
   
        if (pa != null)
        {
            var ctrls = pa.CommandBars;
   
            // Delete all controls containing the tag
            while (DeleteControl(ctrls, 1, 1, "MindManager...", false))
            {
            }
            // Delete all controls containing the tag
            while (DeleteControl(ctrls, 1, 1, "SendTo.MindManager.6", false))
            {
            }
   
            // Delete all controls containing the tag
            while (DeleteControl(ctrls, 1, 1, "SendTo.MindManager.7", false))
            {
            }
            // Delete all controls containing the tag
            while (DeleteControl(ctrls, 1, 1, "SendTo.MindManager.8", false))
            {
            }
            // Delete all controls containing the tag
            while (DeleteControl(ctrls, 1, 1, "SendTo.MindManager.9", fal
MSI (s) (54:8C) [14:55:02:203]: Creating MSIHANDLE (80) of type 790536 for thread 5260
MSI (s) (54:7C) [14:55:02:203]: Creating MSIHANDLE (81) of type 0 for thread 9084
MSI (s) (54:7C) [14:55:02:203]: Closing MSIHANDLE (81) of type 0 for thread 9084
MSI (s) (54:7C) [14:55:02:203]: Closing MSIHANDLE (80) of type 790536 for thread 5260
MSI (s) (54:8C) [14:55:02:203]: Executing op: ActionStart(Name=MMRemoveWordCommands,,)
Action 14:55:02: MMRemoveWordCommands.

Huge thanks and shoutout to Jordan in Mindjet TechSupport!!!

I was provided an EXE installer (MindManager_17.2.208.exe) that seems to have finally resolved the issue and the install is working properly.

I think the best way is to contact customer.support@mindjet.com

Thanks, I did and they sent me a new file.  I tried installing without going through the proxy and that work with the original install.