MindManager 2017 setup install does not work with Zscaler proxy

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  • Updated 11 months ago
MindManager2017_setup.exe fails when attempting to download and install the main install when connecting through a Zscaler proxy.  Temporarily disabling the proxy is a workaround but not ideal.



Is there a recommended way to configure the initial install to work with a Zscaler proxy?
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Josh

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Posted 1 year ago

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aHa!Coaching, Champion

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In this case I would recommend to use the direct download link to the complete installation (in this case it's 64-bit): http://download.mindjet.com/MindManager_64bit_17.2.208.exe

It would be good if Mindjet could provide this as an option, just like Microsoft does on their site.
(Edited)
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Josh

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Hi Mathieu,

Thanks for the quick response.  I just tested with the downloaded installer and even then the install fails when the Zscaler proxy is used.  Disabling the proxy allows the install to continue.

I think the MSI is doing some type of HTTP calls that are getting stuck.



Thanks,
Josh
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aHa!Coaching, Champion

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No error message coming up when using the downloaded installer, it just stays stuck?
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Josh

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Correct, it stays stuck.  I am still doing testing.  I think the second issue where the full installer gets stuck is actually a separate issue and is not related to Zscaler proxy.

I was able to get MM 2017 to install on the following: 
- Fresh install of Windows 10 v1607 - not domain joined - no 3rd party software
- Windows 7 x64 - domain joined, with 3rd party software.

It fails on:
 - Windows 10 x64 v1607 - domain joined, with 3rd party software

I suspect there is a conflict with MM2017 and one of these products:
- Office 2016 (Click to Run - Deferred Channel Version: 16.0.7369.2127)
- Group policy
- 3rd party software

I did notice that Word crashed during the MM2017 install while it was registering some of it's DLL's (Word was not open).

Suggestions are welcome.  :)

Will reply back once I have some more testing results....
(Edited)
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Josh

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Installing via the following command

msiexec /i "Mindjet MindManager 2017 Admin.msi" /l*vx MM2017.msi.log

I opened the log and it appears that when the install is stuck it is attempting to do actions related to Office and never progresses.

Action 14:55:02: MMRemoveProjectCommands.
MSI (s) (54:8C) [14:55:02:203]: Executing op: CustomActionSchedule(Action=MMRemoveProjectCommands,ActionType=1093,Source={
    var pa = null;
    try
    {
        pa = new ActiveXObject("MSProject.Application");
   
        if (pa != null)
        {
            var ctrls = pa.CommandBars;
   
            // Delete all controls containing the tag
            while (DeleteControl(ctrls, 1, 1, "MindManager...", false))
            {
            }
            // Delete all controls containing the tag
            while (DeleteControl(ctrls, 1, 1, "SendTo.MindManager.6", false))
            {
            }
   
            // Delete all controls containing the tag
            while (DeleteControl(ctrls, 1, 1, "SendTo.MindManager.7", false))
            {
            }
            // Delete all controls containing the tag
            while (DeleteControl(ctrls, 1, 1, "SendTo.MindManager.8", false))
            {
            }
            // Delete all controls containing the tag
            while (DeleteControl(ctrls, 1, 1, "SendTo.MindManager.9", fal
MSI (s) (54:8C) [14:55:02:203]: Creating MSIHANDLE (80) of type 790536 for thread 5260
MSI (s) (54:7C) [14:55:02:203]: Creating MSIHANDLE (81) of type 0 for thread 9084
MSI (s) (54:7C) [14:55:02:203]: Closing MSIHANDLE (81) of type 0 for thread 9084
MSI (s) (54:7C) [14:55:02:203]: Closing MSIHANDLE (80) of type 790536 for thread 5260
MSI (s) (54:8C) [14:55:02:203]: Executing op: ActionStart(Name=MMRemoveWordCommands,,)
Action 14:55:02: MMRemoveWordCommands.
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Josh

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Huge thanks and shoutout to Jordan in Mindjet TechSupport!!!

I was provided an EXE installer (MindManager_17.2.208.exe) that seems to have finally resolved the issue and the install is working properly.
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RookieRunner

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I am having the same issue.  How do I get that same EXE installer file?

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aHa!Coaching, Champion

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I think the best way is to contact customer.support@mindjet.com
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RookieRunner

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Thanks, I did and they sent me a new file.  I tried installing without going through the proxy and that work with the original install.