MindManager 2018 Installation - Initializing Setup Please wait

  • 2
  • Problem
  • Updated 9 months ago
  • (Edited)
MindManager 2018 Installation - Initializing Setup Please wait - the splash screen appears and the green progress indicator moves, but nothing happens. (for hours)



I've tried rebooting before attempting the installation.



I have used Task Manager to clear any processes related to Microsoft Office 365, temporarily disabled anti-virus and firewall protection.

Hardware: Surface Book with Power Base



What else can I do to get the installation to proceed?

Thanks,
Photo of ST

ST

  • 2 Posts
  • 0 Reply Likes

Posted 9 months ago

  • 2
Photo of ST

ST

  • 2 Posts
  • 0 Reply Likes
I managed to install MindManager 2018
  • I initiated the installation on a different machine (Surface Pro 3 with same OS and applications)
  • Set the download folder to my Downloads folder. 
  • Copied the MindManager_64bit_18.0.284.exe file to a USB drive
  • Copied the MindManager_64bit_18.0.284.exe file from the USB drive to my Surface Book
  • Executed the file
I hope this helps somebody.

It would be nice to know why the installation didn't run on the Surface Book.
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

  • 1245 Posts
  • 186 Reply Likes
Excellent, you found a way to install.

Maybe it is because Microsoft supplies a different version of the OS with their Surfacebook.
The installer may be designed for most other devices?
(Edited)
Photo of BubbleBobble

BubbleBobble

  • 1 Post
  • 0 Reply Likes
same problem here. Would love to have a resolution to this as I have not access to another machine.
Photo of Travis Carnahan

Travis Carnahan

  • 2 Posts
  • 2 Reply Likes
I have the same problem. Lenovo X61T, so it's not a Microsoft Surface issue.
Photo of Travis Carnahan

Travis Carnahan

  • 2 Posts
  • 2 Reply Likes
Downloaded the free trial instead of from the link emailed to me after purchase. Worked.