MindManager 2018 often crash if using Send to -- Word

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  • Updated 1 week ago
When I mark a topic and then choose Send to -> Word, during initialization MindManager crash if it has been active for a few minutes, but works ok when just restarted and saved manus reopened.
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Alf Christophersen

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Posted 11 months ago

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Ary Velstra, Expert Trainer

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Odd... I never had this, but I will investigate.

In the meantime crashes like these, can always be told best to Mindjet Support via the Mindjet.com website and using your free Mindjet-ID
(Edited)
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aHa!Coaching, Champion

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Interesting, any details of these crashes in the Event Viewer of Windows? These might point to a specific module in MindManager causing these crashes?
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Ary Velstra, Expert Trainer

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Most of the time these things happen if you have something installed on your machine that does not like MindManager.
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Ary Velstra, Expert Trainer

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It may also be that you have the bit versions 32-64 bit not completely in sync.
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Ary Velstra, Expert Trainer

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Or your systems admin decided to leave something out at installation time. This can be avoided by just installing through click's on next, next etc.
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Alf Christophersen

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Problem is, it happens only when selecting a topic and right click and choose Send to  and select Send to Word.
While using File - Export - Word works ok.
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Alf Christophersen

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Checking eventviewer, it seem to generate this dump:

Log Name:      Application
Source:        Application Error
Date:          24.10.2017 14:57:37
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PK-ACHRISTO-L.uio.no
Description:
Faulting application name: MindManager.exe, version: 18.0.284.0, time stamp: 0x59c9835e
Faulting module name: Mm18Word.dll, version: 18.0.284.0, time stamp: 0x59c983e3
Exception code: 0xc0000005
Fault offset: 0x00038802
Faulting process id: 0x22a8
Faulting application start time: 0x01d34cc2e2996764
Faulting application path: C:\Program Files (x86)\Mindjet\MindManager 18\MindManager.exe
Faulting module path: C:\Program Files (x86)\Mindjet\MindManager 18\Mm18Word.dll
Report Id: e88885f2-b8ba-11e7-97b8-d4bed9749f75
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-10-24T12:57:37.000000000Z" />
    <EventRecordID>650590</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PK-ACHRISTO-L.uio.no</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MindManager.exe</Data>
    <Data>18.0.284.0</Data>
    <Data>59c9835e</Data>
    <Data>Mm18Word.dll</Data>
    <Data>18.0.284.0</Data>
    <Data>59c983e3</Data>
    <Data>c0000005</Data>
    <Data>00038802</Data>
    <Data>22a8</Data>
    <Data>01d34cc2e2996764</Data>
    <Data>C:\Program Files (x86)\Mindjet\MindManager 18\MindManager.exe</Data>
    <Data>C:\Program Files (x86)\Mindjet\MindManager 18\Mm18Word.dll</Data>
    <Data>e88885f2-b8ba-11e7-97b8-d4bed9749f75</Data>
  </EventData>
</Event>
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Alf Christophersen

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Both programs are 32-bits, running on a 64 bits computer
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Ary Velstra, Expert Trainer

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I would try to get them all on 64 bit. Your OS probably uses 64bit.
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Alf Christophersen

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I'm running the laptop from home and my account has no admin rights. But back at work I can give the acount admin rights again and do a reinstallation to see if it helps.

The strange thing is that doing the export within a few minutes after startup, all things work ok,
But if I had the program open for a while, and probably has edited the map, it crash.
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Jigs Gaton, Consultant

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Works great here, as u describe. But I am running latest WIN10 64-bit with the 64-bit installer of MM. Smooth as silk! 
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Alf Christophersen

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Since many computers has policies not to start programs like Word without calling word with a file to work on, the solution that works is to remember to start up Word before doing the export.

Because the way MM activate Word, it is also important to have a blank file to work on, like the one default started.
Otherwise, the new Word file is appended to the latest open file, which maybe is not intended.

Perhaps the export should like, from the File|Export|Word export, ask for a file to create before starting the export.
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Alf Christophersen

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Culprit was the existence of Office 2010 in itself combined with domain policy which banned such opening of other programs without a file, where it was expected that Word should create a new file.

Functions normally in Office 2016 where my account was given needed installarion rights by the domain distributed installer.