Mindmanager Mac 13 constantly crashing when a file is open for say 5 minutes, even it's just 1MB

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  • Updated 2 weeks ago
Mindmanager Mac 13 constantly crashing (happens on both Catalina and Mojave) when a file is open for say 5 minutes, even it's just 1MB, that makes me need to save every 3 min. and am afaid would loss data if I don't save it in time.
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Jack Sun

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  • frustrated

Posted 2 weeks ago

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Shilpa Kabra, Official Rep

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Hi Jack,
 
Thank you for reporting this. Unfortunately I am not seeing the same behavior at my end.
What version of MindManager mac 13 are you using? Have you recently upgraded to 13.2?
If yes I would advice to follow the steps below and see if it resolves the issue.
  1. Before beginning to upgrade  it is recommended you first uninstall MindManager Mac 13 from your system, 
  2.  Please download and run this application to fully wipe MindManager from your system. This will NOT affect any of your saved maps or diagrams -- They will all be accessible with the new version.
  3. Next, reinstall MindManager (version 13.2):  Download version 13.2 here 
  4. Upon launching the software, you will be prompted to create an account or sign in to an existing one. If you already have a MindManager account that you used for Publishing or MindManager Snap in previous versions, you can use the same account to sign into version 13.2.
  5. If you choose to create a new account, you must provide an email address and password. You will be sent a validation email from noreply@mindmanager.com, which will require you to click on the link in that email to finish account creation. After clicking the link in the email, go back to the software and click “Continue”.
  6. After successfully signing in, you should see a message that says, “You don’t have a license for this product.” Click the 'Enter License Key' option and enter your MindManager Mac 13 license key. This will activate your account.
Let us know if issue gets resolved after doing clean re install.

Thanks,
Shilpa