MindManager 14 - Problem to Connect with Outlook

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  • Problem
  • Updated 3 years ago
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Installed new Version this morning and was trying the new drag&drop functions.
When I have tried to drag a contact or e-mail into a map I have the error message that Mindjet could not establish a connection to MS Outlook (I've tried with Outlook 2010 as well as with 2013).
Then I have tried to send from Outlook via AddIn "OutlookLinker" and got the same error message.

Any idea what's wrong?

Sorry using German version that's way I cannot repeat the correct error message; it says something like "both programs must have the same permission level in the properties"

Thanks
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Ralf Wasserfuhr

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Posted 5 years ago

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Terry Dalton

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Hi Ralf,

You may need to repair your installation of Outlook for the add-in to work correctly. If this doesn't work, please open a ticket with our technical support team using the following link: https://secure.mindjet.com/app/suppor...
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Ralf Wasserfuhr

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Hi Terry,
I have tried what I had described on my desktop and on my laptop on both the same behaviour. On my desktop I have tried it with Outlook 2010 and with Outlook 2013 (which I have installed parallel) no difference.
I cannot imagine that repair of Outlook installation will help...

Could there be a problem with the AddIn?
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Terry Dalton

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Hi Ralf,
I'm not aware of any issue with the add-in and I am able to connect my MindManager 14 installation with Outlook 2010 without issue. I would highly recommend opening a ticket with Technical Support
https://secure.mindjet.com/app/suppor...
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Andrew Wilcox, Champion

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Works for me with Mindjet 14, Outlook 2013 32 bit and Windows 8 64 bit. It won't work with the 64 bit version of MS Office because its not supported by Mindjet.
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jal.neal

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I just installd Mindmanager 14 after using 11 for several months with Outlook 2013 32-bit for several months without a hitch. Immediately get a crash when trying to move anything between outlook and Mindmanager 14. All other integration (word, excel, etc.) works like a champ.
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wrdaigle

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I'm getting the same problem. I'm running Office 2013 32Bit and I get an OutlookLinker error when I try to send an email to a map. When I look at my Outlook add-ins it shows the linker as "inactive" not "disabled" There doesn't seem to be any way to make it "Active." has anyone found a solution to this. It is frustrating for these issues to be hanging on so long.
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Marian Kocmanek, Official Rep

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wrdaigle,

We have opened Mindjet Case #00302248 on your behalf. Please expect an email from a Support Technician shortly.

Thanks,
-Marian
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Lars Hornborg

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Please provide update in this thread. Same problem here, running MM 14 w Office 10 32-bit. Sending outlook objects to MM works fine. Send MM topics to Outlook produces the below, which I have no clue how to solve. Where do I set privilege levels for applications - if indeed that is the actual problem?

Thanks,
Lars.


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ejika

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I have the same problem - please advice the solution here!
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Vajóczki Balázs

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Hello,

I have the same problem (Win7 64bit, Outlook 2013). Do we have the solution?

Thanks!
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jal.neal

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I should have written this earlier, but I had this same problem and worked with tech support for quite a long time on it.  (Let me say too, kudos to tech support, they were very diligent in trying to solve the problem.)  Ultimately, after many installs and uninstalls, it was still bugging out.  Unrelated to this, I needed to change my outlook to a new PST file (which was then populated with all the information in the old PST file) and it worked fine.  I would recommend if you are having this problem, try setting up a new temporary PST file and see if it works.  If it does, you can import all the items from your old PST into a new one, and if your experience is like mine, it will work fine. 
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Alexander Bondar

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Hey, Support!! Any solution??
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Bob Fritz

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This tech support is utterly useless. Spend less on marketing, more on support

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Lars Hornborg

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Very much in agreement :/
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Marilla Bax

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Same Problem to me, any new Informations there?
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Vajóczki Balázs

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With the new Mind Manager (v15) this problem does not exsist anymore.
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Pavel

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v15 have this problem either 
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Pavel

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Got the same problem and seems to found a reason.
MM is sensitive to changes in outlook data files. In my case there was only one PST file and all works perfectly, but after i created a new one (attach a gmail IMAP account - in such cases outlook add a new PST file in data files list) that error is appeared. When i clear data file list to essential (with only one data file) error disappeared.
Looks like MM refer to Outlook data files by index, but not by name.
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Michael Hacklinger

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The problem always exists with Outlook 2013 and MM15.I think the problem is that is it a windows 7 64 Bit OS and an MM15 64 Bit Software and an 32 Bit 2013 Outllook Client.That doesn ́t work.


(Edited)
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Christoph Hermanns

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MM15.1.173 (64-bit), Windows 7 Pro (64bit), Outlook 14.0.7145.5000 (32 bit). I have got the same problem. Do you know a solution? Or is it in deed a 32bit- / 64bit- problem which cannot be solved?
(Edited)
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Jim AK

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Evening guys - I believe I worked out that IMAP in Outlook 2010 and 2013 is what you need to address:

MindManager & Outlook IMAP integration

I’m currently using Outlook 2015 & MindManager 15 (15.1.173) and have been having countless problems with getting the Calendar & Task integration working. After much frustration, swearing and investigation I believe the problem is that the integration only works properly with POP3 and not with IMAP in Outlook 2010 and 2013.

POP3 creates 1 data file:

C:\Users\Owner\Documents\Outlook Files\ Work POP3 .pst

 

Whereas IMAP creates 2 data files:

C:\Users\Owner\Documents\Outlook Files\Outlook Data File – Work IMAP.pst  (default)

C:\Users\Owner\AppData\Local\Microsoft\Outlook\myemail@gmail.com - Work IMAP.pst

Apparently, IMAP uses 1 data file to store emails and the other data file to store calendar and contact information. I’m guessing that the integration is unsure where to call data from and where to post it.

 

To test the theory, using Outlook 2010:

1.       I removed all Outlook email profiles and files from my computer before setting up an IMAP profile via Control Panel\All Control Panel Items\Mail. The 2 IMAP files were created as above.

2.       Created 1 meeting in Outlook Calendar and 1 task in Outlook Tasks.

3.       Started MindManager. Created a new map with 1 topic and 2 sub-topics – 1 using MindManager Outlook Query for Today’s meetings and the other using MindManager Outlook Query for Today’s Tasks.

4.       Ran MindManager Sync All Outlook Items In Map command: meeting and task both correctly imported into MindManager.

5.       Made changes to both meeting and task in MindManager: meeting and task changes both correctly propagated into Outlook.

6.       Created another meeting in Outlook Calendar and another task in Outlook Tasks. Used Send to MindManager button from Outlook: meeting and task both correctly imported into MindManager.

7.       Made changes to both meeting and task in MindManager: meeting and task changes both correctly propagated into Outlook.

8.       Created 2 subtopics in MindManager to send to Outlook as a meeting and a task. Both failed with “Mindjet MindManager could not connect to Microsoft Outlook. Try setting up Outlook, or restarting both Outlook and MindManager. Both programs must have the same Privilege Level property setting.”

 

I’m aware of a workaround being issued by Mindjet support, which works for POP3

  • Set the datafile from my email account as default datafile.
  • The data from the other datafile is now copied to the datafile of my email account.
  • (All the data (email, calendar and outlook configuration data) is now located in 1 datafile)
  • Next I remove the old file (outlook.pst).

However, this does not work for IMAP where it is impossible to swap “Set As Default” setting in Outlook between the 2 data files.

 

Given how prevalent IMAP has become and how it has overtaken POP3 as the defacto email standard, this needs to be address urgently.

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Franz-Josef Gruenen

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Hey Guys
After a long break I started again to use more frequently  Mindmanager. Now I recognize that die Problem of interconnectivity Mindmanager - Outlook does still exist. Any progress on the solution? 
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Ary Velstra, Expert Trainer

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If you are still using MM 14 there is an upgrade possible at reasonable pricing.
(any older version needs a new license so.... more expensive)

In MM2016 integration with Outlook is improved a lot
(Edited)