MindManager 2012 does not connect to Connect

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
Hi all,

I'm trying to link my MindManager 2012 with Mindjet Connect Free. I've clicked connect in the bottom left corner, put in my username and password, and it sits there trying to connect for a while then just says "Offline". No error or help pops up. I can connect fine through https://connect.mindjet.com .

Help/thoughts?

Cheers

Kevin
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Kevin Baker

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Posted 7 years ago

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Brittney Mazzetta

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Hi Kevin. Thank you for your post. Are you still experiencing issues with the MindManager 2012 and Mindjet Connect Free integration? Please let me know and I would be happy to assist.
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mbnahum

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I have the same problem
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Brittney Mazzetta

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Are you able to log in to connect.mindjet.com as well? If so, please let me know and I would be happy to assist you further. Thank you.
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mbnahum

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I can log in to connect.mindjet.com. I cannot log in when using MindManager 2012 on my desktop
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Brittney Mazzetta

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I am going to recommend opening a ticket with our support team. This way, we will be able to gather all of your appropriate contact information as well as understand in a little more detail exactly what is going on. You can open a ticket by following this link: https://secure.mindjet.com/support/co...

Thank you!
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Kevin Baker

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Update to this - seems it was a bug with MindManager. The Service Pack 1 release has fixed this and all is working well now with the quick look I have had at it.
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Brittney Mazzetta

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Great to hear! Be sure to keep me posted on this.
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Neil VanLandingham

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I'm also experiencing trouble connecting to Mindjet Connect Basic via Mindmanager Professional. I've installed all of the updates. Could you please help me?
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Brittney Mazzetta

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Hi Neil. Thank you for your inquiry. In order to best assist you, I would recommend opening a ticket with our support team. They will need to gather additional information regarding the issue that you are experiencing as well as obtain your appropriate contact information. Please use this link: https://secure.mindjet.com/support/co... to open a ticket.

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