MindManager regularly consuming up all PC memory

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  • Problem
  • Updated 5 years ago
  • Acknowledged
I did not observe this in version 8, but in 9 and now in 2012 professional, MindManager quite often gets out of control and consumes up all PC memory. I have to end the MindManager process with Windows Task Mgr (Ctrl+Alt+Del). I need to reboot the PC to clear this issue, because restarting MindManager after killing it with the Windows Task Manager does not help. I am using MindManager 12 with Windows 7, 6 Gb memory.
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Henk Hinssen

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Posted 6 years ago

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Nigel Goult (Olympic & MIVAP)

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Hi Henk,

Have you any details over what time period from starting MM that this seems to occur over and also what kind of load MM is going through in that time frame?

I have a major client who I think is also experiencing this behavior and as yet they have not found or been offered a solution.

Regards

Nigel
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Henk Hinssen

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Nigel,

As usual you do not keep track of when it exactly happens. I observed it the last 6 to 9 months. In the beginning I had no clue it was MindManager. We used Catalyst and I assumed I had the problem because of Catalyst, i.e. the remote server being the problem. But not everyone using the Catalyst did not notice it. I am using MindManager a lot, and probably more the last 6 to 9 months than before. So when it occurs, I used Ctrl+Alt+Del Windows Task Manager, to monitor the memory use. I was using 2 Gb, Windows Vista like 9 months ago. Sometimes, not clear what triggered it (I assume catalyst), memory use went up until no free memory is left. That's when I noticed MindManager taking up the most. I switched to W7, 6 Gb, switched to MindManager 12, no catalyst and again got the problem, eating up all memory, continuously going up until all memory used and pc no longer responding (showing over 2,000,000 k memory used by the MindManager Process). You have to kill the process, but restarting MindManager gives the same problem. You need to reboot to stop it.
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Henk Hinssen

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Nigel, Brittney, All
Received a reply from support (Alain Bienvenu Leudjeu) indicating that one of the essential Microsoft components (MSXML, Visual C++ redistributable, .Net Framework 3.5) that MindManager relies on has become corrupted. The remedy was to completely uninstall, clean and re-install all of the components. Just performed this and get it working. I will report shortly if proven succesful...
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Alex Gooding, Champion

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So far I haven't had any problems on my office PC with 8 Gb memory running Mm2012, but my netbook with only 2 Gb has ground to a halt on a few occasions when there are multiple applications including MM running. I strongly suspect MM2012 to be the culprit.
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Brittney Mazzetta

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Henk - I have opened a support ticket on your behalf. Someone from our team will be contacting you regarding this issue. Thank you.
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Henk Hinssen

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Brittney, I have not been contacted. Henk
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Brittney Mazzetta

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I apologize that no one has reached out to you Henk. I have personally contacted our support team in EMEA to follow up. You should be hearing back from them. Thank you for your patience.
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Paul M

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Over the past few weeks many times my MM has crashed, displayed the spinning arrow "wait" icon, and/or seriously slowed my computer's performance. The common factor seems to be that I also have a few other apps open that are taking up a fair amount of memory (such as Firefox, Excel, and PowerPoint) so that I'm using 50-60% of my physical memory. However I recently saw where MM itself was consuming 540,000 K of memory and today it consumed almost 990,000 K (see the attachment). At the same time MM (and only the MM app) displays a message saying "Out of memory".

This is becoming too disruptive to my work and unless I get a fix quickly I'm going to uninstall MM 12 and reinstall MM 7, where I never had this problem.

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Brittney Mazzetta

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Hi Paul. In order to best assist you, I would recommend opening a ticket with our support team. They will need to gather all of your contact information as well as understand in a little more detail what is going on. You can open a ticket by following this link: https://secure.mindjet.com/support/co.... Thank you.
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Henk Hinssen

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Paul,

Exactly the same that happens to me! It becomes disruptive. To get out of it I reboot the machine. As a matter of fact I moved from 2 Gb to a 6 Gb machine to resolve it, and now it takes it all...
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Stefan

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Hello, I have the same problems: My laptop with 8 GB RAM runs out of memory! I added a status mark to a topic, and then gamo over.
Are there any solutions?
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Brittney Mazzetta

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Hi Stefan. Thank you for your comment. In order to best assist you, please open a support ticket with our team. They will need to gather additional information regarding the issue that you are currently experiencing. You can open a ticket by following this link: https://secure.mindjet.com/support/co....
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philparkin

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There's more to this than meets the eye.

I have MindManager 9 and I think I am having the same problem. I sometimes get an 'Out of Memory' dialog that cannot be cleared (click OK, but the box is immediately redisplayed).

If I check Resource Monitor, I see that I am most definitely not out of memory (more than 2GB free), with MindManager.exe using 87MB.

What seems to make the message appear is if I am in Windows Explorer, select a large file (just recently, 3GB) and then select 'Copy' (I am moving the file from one server to another).

That's game over as far as MindManager is concerned. I need to reboot to clear that damned dialog.
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Petri Paavola

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I have the same problem. Mindmanager 2012, Windows 7 64bit, 8GB memory. MM2012 uses all memory and swaps memory. I had 33GB swap file and it kept growing. And because of swapping computer just dies.

However now I have way to reproduce this problem. I often take screenshots and just paste them into Mindmanager. It works fine for a while until it just breaks up. So take a screenshot, I use either snipping tool or usually PrintScreen+mspaint to crop and highlight right area. Then copy picture (ctrl-c) and in Mindmanager just paste it with ctrl-v (do not add image from Insert->Image->Instert Image From File).

Hope this helps Mindjet to reproduce the problem and fix it.
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Henk Hinssen

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Petri,
7 months have gone by, Brittney filed at least 3 support tickets, but I never got any reply from the support team. Lousy support if you ask me. But let's hope. And maybe you are more lucky.
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Paul M

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I received the following response from Mindjet that has helped but not completely solved the issue:

1.Start--> Computer--> click on Organize( From top left corner)--> Folder and Search Option -- > View-- >show hidden files ,folders and drives

2.Go to Follwing location:
C:\\User\username\AppData\Local\Mindjet\MindManager\10 \Connect\ Cache

3.. Delete the folder called "Cache" and "Binaries"

This folder contains all cached info which gets build over the time.
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Brittney Mazzetta

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Hi everyone. Can you try to disable your add-ins using Options to see if this fixes the issue? If this does resolve the issue, is there any way that you can isolate which add-in it is? Thank you!
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James Dennewill

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I also had this issue. When I would open one file in MM2012, it would quickly grow to use 8GB of RAM. I believe I eliminated the problem by ensuring all components from previous MM installations had been removed. When I upgraded to MM2012, MM9 was still installed. Once I uninstalled MM9 and deleted the few remnants not uninstalled automatically, I seem to be able to run around 3GB total usage.
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Colin Horner

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Hi Henk did you ever get a resolution on this issue
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piet.holbrouck

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I have similar issue with MM9 (using Windows 7 Home Premium on HP DV7 8GB 64bit), except I don't have to reboot my PC. Just restart MM9 after it ended. I daily get several times the out-of-memory message. The next click ends MM9. Re-opening displays the message to recover the open file, but this always fails : an error message "zip archive processing error - invalid file format - directory record is not found" is shown, followed by an error message "Document file (document.xml) not found in archive", and all updates are thus lost. Only option (that I meantime got used to): frequently save and hope it works: The out-of-memory also frequently (50% toss a coin!) happens when pushing "save" - it is a repeatable problem. It occurs even after entering only some simple lines of text and then pushing save, or after nothing is happening over long time.
The mindmap I work in daily is about 200MB. I have 8GB on my PC and other software keeps running perfectly, no issue with PC memory.
Mindmanager appears to be using about 900MB with the file open.
When pushing the "save" command, in case of the out-of-memory error, this increases to slightly more than 1000MB, then displays the error message, and after reopening again uses about 900MB. After closing the two error messages, memory drops to 260MB (MM9 open but no file open as file not retrieved).
When pusing the "save" command, in case the save actually works (50% probability), the MM9 memory goes up fro about 900MB to about 1200MB, so uses more than when the error message is generated. There is currently no "system logic" behind when the save works and when it does not work.
Hope this info helps to get some help to get rid of the issue.
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Darren

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Just crashed Mindjet for the first time ever with an Out of Memory error. Below from Event Viewer>Windows Logs>System:

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: MindManager.exe (3988) consumed 214609920 bytes, OUTLOOK.EXE (7028) consumed 206757888 bytes, and sqlservr.exe (2348) consumed 180908032 bytes.

48 GB free on SSD, 16 GB RAM, i7 Quad.

Had a 54 KB file arranged vertically with a 55 KB file. How in the world did MM do this?
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Brittney Mazzetta

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Hi Darren. Please open a ticket with our support team. They will need to gather additional information regarding the issue that you are experiencing as well as obtain your appropriate contact information. Please use this link: https://secure.mindjet.com/support/co... to open a ticket with our team. Thank you!

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