MindMap crashes as soon as I open the file - repair possible?

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  • Problem
  • Updated 2 years ago

Hi,


As soon as I open a .mmap file, application crashes with the message " The parameter is incorrect" and then "Runtime Error : R6025 - pure virtual function call".

Is there a way to repair this file?



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yvan.j

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Posted 2 years ago

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aHa!Coaching, Champion

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Shilpa Kabra, Official Rep

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Hi Yvan,

Please open a case with our Technical Support Team here https://secure.mindjet.com/app/support.aspx  or by sending an email at customer.support@mindjet.com and attach a copy of your Map. 
Our Technicians will attempt to repair the file and send it back to you via email. 

Thanks,
Shilpa
Mindjet Support
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yvan.j

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I opened an incident and support was able to open the file and fix whatever was causibgng the crash.
(Edited)