mindmaps do not react, are not accesible

  • 1
  • Problem
  • Updated 2 years ago
  • 1
I run MindManager 17.1.178 on Windows 10 Pro since two weeks. Everything worked fine until during this morning I suddenly can not Access my mindmaps any more. They do just not react if I try to mark a branch or whatever. Strange enough the menu bar seems to work partially - For example if I say "add new branch" this works - just somewhere. Help please!?
Photo of Johann Schallert

Johann Schallert

  • 6 Posts
  • 3 Reply Likes

Posted 2 years ago

  • 1
2 years ago
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

  • 1482 Posts
  • 223 Reply Likes
Strange...

What has changed to your Windows10Pro installation overnight? Security updates?

You may try a -repair- using the configuration options.
2 years ago
Photo of Johann Schallert

Johann Schallert

  • 6 Posts
  • 3 Reply Likes
Thanks for your comment. It did not happen oevernight, it happened just between 10 and 11 am this morning while I was working - no updates at all!
2 years ago
Photo of jerry.mings

jerry.mings

  • 140 Posts
  • 22 Reply Likes
I just opened my application and I was able to build a map and operate it. 

I do know I had some problems with the update to 17.1.178.  You may want to run a repair of the application.
Control Panel |Unintstall or Change program | Click on Mindjet Manager 2017 and select Repair.

The alternative is to go the Mindjet Website and down a full copy of the program re-install.

That should do the trick.

Jerry
2 years ago
Photo of Johann Schallert

Johann Schallert

  • 6 Posts
  • 3 Reply Likes
did program repair and restart - no Change. I cannot mark any branch in order to write something or make any chnage :-(
2 years ago
Photo of jerry.mings

jerry.mings

  • 140 Posts
  • 22 Reply Likes
Ok, sorry to hear that did not work.

One more test.  If you create a new map, add branches, close the program and open the program.

Can you edit the new map?

Jerry
2 years ago
Photo of Johann Schallert

Johann Schallert

  • 6 Posts
  • 3 Reply Likes

Dear Jerry, thank you for the tipp - that worked! However the existing maps still do not work :-(

2 years ago
Photo of jerry.mings

jerry.mings

  • 140 Posts
  • 22 Reply Likes
That tells me it is something to do with the map ( or is it more than one map) in question.

Can you,  do a save as and save the "problem map" with a new name.  Test to see if the renamed map will open and if it is workable.

See if that allows you to edit the map with a new name.

Jerry
2 years ago
Photo of Johann Schallert

Johann Schallert

  • 6 Posts
  • 3 Reply Likes

Jerry, I found a Workaround due to your Input: I did Export opd maps into an opml file and then re-Import it. These were files created on an older Version of the program on my former Laptop. After re-importing the opml file it works and I am able to edit the file. Just loosing all the formatting.

2 years ago
Photo of jerry.mings

jerry.mings

  • 140 Posts
  • 22 Reply Likes
Excellent.

This is helpful for the rest of us who may have old maps and want to edit them in Mindjet 2017.

Have a super day.
2 years ago
Photo of Johann Schallert

Johann Schallert

  • 6 Posts
  • 3 Reply Likes

Just one more note: I looked into my file "own maps" and detected all the files with an ending ".lock". No clue where that came from! I deleted These files and: the old files work!!??

Thanks however for your great help

2 years ago
Photo of jerry.mings

jerry.mings

  • 140 Posts
  • 22 Reply Likes
Good catch.  That is something I did not know about.

Thanks,
Have a GREAT day.
  • 1

Powered by Get Satisfaction