'Minimize ribbon' hangs MM11

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
If I have multiple maps open, trying to minimize the ribbon causes MM11 to become unresponsive.

Here's what happens:
- I right-click on the ribbon, and move to select "Minimize the ribbon"
- however, the option doesn't highlight when the mouse is over it, and I can't click it
- I can't click on anything else in MindJet
- Windows doesn't regard MM as being non-responsive, though.
- the only way to break out is to use Task Manager in Windows to force closure. MM then saves and closes each open map correctly (ie not as a non-responsive app would do)

The problem doesn't occur with no or one map open. I've tried reinstalling but the problem persists.

Does anyone have any thoughts what to do about this?

Thanks!
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robert

  • 14 Posts
  • 1 Reply Like
  • frustrated

Posted 5 years ago

  • 1
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Brittney Mazzetta

  • 1981 Posts
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Hi Robert. Thank you for your inquiry. In order to best assist you, I would recommend opening a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing as well as obtain your appropriate contact information. Please use this link: https://secure.mindjet.com/support/co... to open a ticket with our team. Thanks!