Missing E-mail Notifications / Recent Activity View Lag

  • 1
  • Problem
  • Updated 1 year ago
  • (Edited)
No e-mail notifications are sent any more (except automatic e-mail  "task starts today"). Recent activity view shows latest activities  with 24 h delay.  Tested on mobile, www, desktop and mixed. 

Update 1

Tasks created with Mindjet sent to MM Tasks lands on proper task list but personal list (task owners list) hasn`t been updated simultaneously (list updated after few minutes)

Searching feature seems to work fine.

Recent activity view update time is about 4 h 

RUNNING PROJECTS & MANAGING TEAM is not possible now !!!
We cannot afford it what I think is obvious. 

What is the cause of this issue and when will it be repaired ?
Photo of Lukasz

Lukasz

  • 4 Posts
  • 0 Reply Likes
  • A N G R Y

Posted 1 year ago

  • 1
Photo of aHa!Coaching

aHa!Coaching, Champion

  • 1192 Posts
  • 117 Reply Likes
Lukasz, any idea when this started to happen? I use Mindjet Tasks on a daily basis (without the e-mail notification) and I don't see a delay currently?

Do you experience the same behaviour when querying for tasks using MindManager?
Photo of Lukasz

Lukasz

  • 4 Posts
  • 0 Reply Likes
Hi Mathieu,

The problem appeared about 3 days ago (btw 1st time after years of use). No significant actions were taken, just routine as below

Map Task -> Task list -> WWW / Mobile task management (followers, progress, comments, etc.)

Mindjet queries work fine. Online task parameters are stored properly. Mobile task actions are also recorded. 

In both cases (www / mobile) no updates show up in recent activity view. Actions jump on a list after 3-4 h (tested yesterday many times). Additionally no RED INDICATOR appears in recent activity button (mobile app) any more since the whole problem appeared.

Tested on tasks created in Mindejt (local map, mm files map), www, mobile. Various users, accounts, devices, systems, browsers.

I would say it`s the server issue...






  
Photo of Lukasz

Lukasz

  • 4 Posts
  • 0 Reply Likes
Problem SOLVED. Thanks
Photo of Lukasz

Lukasz

  • 4 Posts
  • 0 Reply Likes
Server issue ?
Photo of aHa!Coaching

aHa!Coaching, Champion

  • 1192 Posts
  • 117 Reply Likes
Lukasz, this could be related to one specific server in (possibly?) a cluster of servers on the Mindjet-side? Sometimes I have trouble signing and these problems are usually 'automatically' solved within a day.