Missing email notifications in Mindjet Tasks after getting a task from a colleague.

  • 3
  • Problem
  • Updated 1 year ago
Since a couple of days I (and all my colleagues) do not receive an email anymore when somebody gives me a task or change thing in open tasks although we did not change anything in the settings. This makes it very hard for us to follow the progress now. How could this be solved?
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Richard van Heuven

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Posted 2 years ago

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aHa!Coaching, Champion

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Could it be that the e-mail address that is being used by Mindjet Tasks to send you notifications has been marked as a spam account for your entire e-mail domain? This would explain why this happens for you and your colleagues?
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Richard van Heuven

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No, we use this system already for more then one year and it always worked perfect. I have created a special inbox for this emails but it remains frightening empty the last couple of days :-) (as I mentioned, non of my colleagues receive the mail anymore from one to another day).
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Jessica Nilsson

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This has happend to all of our company too, so it should be an Mindjet issue, not a spam issue. 
Though, if a task I own has a start date, we still receive alert mails...
Very big issue for us that we're missing all action mails!
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Joey Greenwood

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We have the same problem, this needs resolving or the system is not effective...
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aHa!Coaching, Champion

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OK, normally I have the notifications set to Off but I've set them to High for the coming days to see if I experience the same problem. We're using Google Apps for e-mail, which means the spam filter changes from time to time, what about you guys? 
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Joey Greenwood

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Hi Mathieu, unfortunately it has not made any difference. I have reported this to Mindjet and await their response. Thanks for your assistance, I'll let you know if they do fix it.
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David Walsh, Official Rep

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This is being looked at by our Operations team with the highest priority, we hope to have this resolved soon.  

Regards
David 
Mindjet Customer Support
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Richard van Heuven

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Is there already a kind of a solution to this problem? It really starts to be a chaos in our company....
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Stefan Sjöstedt

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We have chaos... and no response from Mindjet...
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Joey Greenwood

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An update of some description is warranted. Is there a timescale to have this resolved? Afterall Mindjet is a planning tool, unforatunately without any communication, there is no plan!
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Richard van Heuven

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I get an e-mail every day reminding me of the task that are due. This is still working. Normally I got a e-mail immediately after someone connected to a task changed the progress, added a comment or a document. This is suddenly not working anymore. I have about 150 tasks open and i cannot check them every day whether someone dit do something with it. I.e. the system is worthless and creating a lot of chaos in our organisation.
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Richard van Heuven

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Richard van Heuven

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This is an example mail of what is missing now.
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aHa!Coaching, Champion

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Hmm, did a quick check with a colleague and as Richard pointed out I also get the daily task reminders but no e-mail notifications on activities that my colleagues are doing on my tasks.
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David Walsh, Official Rep

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All

We are still investigating this and have our development team and product partners looking into this. I'm very sorry for the delay in resolving this. We hope to have it resolved soon. 

David 
Mindjet Customer Support
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Joey Greenwood

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Hi David

You were able to resolve this issue for us 3 months ago - thank you. We have started to experience some people getting email notifications and some not. This creating a lot of confusion, could you have a look at this for us?

Many thanks.

Joey
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thebimbo

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Joey, please reference this post:
https://community.mindjet.com/mindjet/topics/cannot-create-new-mindjet-tasks-by-sending-to-new-mindj...

Not sure whether the issues you are having are related. 
Cheers!
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David Walsh, Official Rep

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All 

We believe that the Task issue is resolved. Please confirm with your accounts. If you are still encountering problems please contact our customer support group directly at customer.support@mindjet.com

David 
Mindjet Customer Support
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aHa!Coaching, Champion

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Did a quick test with a colleague and the notifications are working again! 
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Joey Greenwood

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Yes, mine too - thank you..
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Richard van Heuven

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Yes, it works again! Thanks.
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Stefan Sjöstedt

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Thanks!