Missing map

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
I loaded Mindjet Map on my android cellphone, and have been working on maps. They synced fine for first couple of days, but my maps I produced in the last 2 days have now gone missing.
- I was logged into Mindjet Map on my cellphone since i installed it
- I connected to Mindjet Map on my laptop, but had to reset the password
- in parallel I changed a setting on my cellphone to only sync through wifi. I tried syncing through mobile data access and it obviously didn't work

In the process, these 2 files have now gone missing from my account - both on my android and on my laptop.

Any idea on how I can recover them?

Photo of Brent Corcoran

Brent Corcoran

  • 1 Post
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Posted 5 years ago

  • 1
Photo of Terry Dalton

Terry Dalton

  • 304 Posts
  • 33 Reply Likes
Hi Brent,

Sorry to hear of this experience. There may be some version of the file still on the Android device (cached). Please open a ticket with our technical support team using the following link https://secure.mindjet.com/app/suppor... so we can work with you directly.