MM2012 not working post WIndows 8 OS "refresh"

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
I have been using MM2012 without issue on my windows 8 machine. Following some other issues I decided to do an OS refresh on my PC and it looked like the reinstall of MM 10.2.404 was successful. When I click on the desktop icon nothing happens.

I have looked in the event log and have the following error:
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Faulting application name: MindManager.exe, version: 10.2.404.0, time stamp: 0x5005b27a
Faulting module name: MmApplicationFramework.dll, version: 10.2.404.0, time stamp: 0x5005aba4
Exception code: 0xc0000005
Fault offset: 0x00072a88
Faulting process ID: 0x198
Faulting application start time: 0x01ce8aed0f590279
Faulting application path: C:\Program Files (x86)\Mindjet\MindManager 10\MindManager.exe
Faulting module path: C:\Program Files (x86)\Mindjet\MindManager 10\MmApplicationFramework.dll
Report ID: 4d0faeba-f6e0-11e2-be6f-4061860c1344
Faulting package full name:
Faulting package-relative application ID:
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Photo of Alan Southall

Alan Southall

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  • frustrated

Posted 5 years ago

  • 1
Photo of Brittney Mazzetta

Brittney Mazzetta

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Hi Alan. In order to best assist you, I would recommend opening a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing as well as obtain your appropriate contact information. Please use this link: https://secure.mindjet.com/support/co... to contact our team. Thank you!