MM21 crashing on copy to clipboard

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  • Problem
  • Updated 1 week ago
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Installed MM21 today and it crashes on me every time I copy to clipboard. Using Ctrl-C or right click + Copy is the same. I'm using my daily runner map from MM2020.
New map created in MM21 is fine.
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Goran Domazet

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Posted 3 weeks ago

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Marian Kocmanek, Official Rep

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Hello Goran, 

I'm sorry to hear your map is crashing MindManager 21. This is the first time I've heard of the  copy command leading to a crash. Please open a case with our technical support team and attach a copy of the map and we will investigate. 

https://www.mindmanager.com/en/company/contact/

Best regards, 
-Marian
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Adrian

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Hi,
this doesn't seem to be an isolated issue, since I'm seeing the same behavior in MM21. 


(Edited)
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Marian Kocmanek, Official Rep

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Hi Adrian,

What Operating System are you using? 

Best, 
-Marian
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Adrian

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Hi Marian,
I'm on windows 10, but to be fair in my case it seems like the issue only occurs if the MultiMaps add-in is enabled and only on specific maps.
I wonder if there's some connection, though, since there are no crashes with MindManager 2020 and the same version of the add-in. 
BR Adrian
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Goran Domazet

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I have this problem on Windows 7 installation and technical support told me it's not supported any more.
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Andrey Kazak

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I also confirm the issue in Windows 7 x64 after Ctrl+C, Ctrl+V, Ctrl+X.
It is surprisingly unpleasant that the newly released MM version has such pity glitches:


Dear MM developers, please fix this shortly and issue an update:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: MindManager.exe
  Application Version: 21.0.261.0
  Application Timestamp: 5f650c5a
  Fault Module Name: MmUtilities.dll
  Fault Module Version: 21.0.261.0
  Fault Module Timestamp: 5f65079a
  Exception Code: c0000005
  Exception Offset: 0000000000047c44
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1049
  Additional Information 1: d9b2
  Additional Information 2: d9b2322519b14eb3f5adcab2db687dcb
  Additional Information 3: 3ab5
  Additional Information 4: 3ab58b523165432a91db79b03294b679


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Andrey Kazak

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I cannot compose new maps in MM 2021 because of the issue. Thus I decided to downgrade to MM 2020 till the hotfix is released...
:(
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Andrey Kazak

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System Requirements Changes
o Support for Windows 7 has been retired.
o Support for integrations with Microsoft Office 2010 and Microsoft Office 2013 has been retired.
o For the most up to date System Requirements, go to https://www.mindmanager.com/en/support/system-requirements/