mmap lost and erase as a new blank map

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  • Problem
  • Updated 4 years ago
  • In Progress
My mmap GE winning.mmap was created and full of data, however yesterday when I tried to open it. in the preview panel it shows correctly, but when double clicking on it and open, it returns a blank new map to me. and it sucks and auto saved.... erase all my essential data. I find there is no data version recovery, and how come we could trust the your cloud service if this kind of incident happens from time to time?
Photo of superluckybear


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  • frustrated

Posted 4 years ago

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Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

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Official Response

Thank you for your post. I have opened case #00303004 on your behalf and have sent you an email with a list of questions that I need answered in order to retrieve the map from our backups.