My saves were not recorded!!!! Lost a lot of work!

  • 2
  • Problem
  • Updated 5 years ago
  • In Progress
Please help me!!!!! Just lost hours of work while working online!!!! My session expired and when I came back, my map was almost empty!!!! Someone from MINDJET please recover my several times saved work!!!!!

What ID do you need from me??
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Guga

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  • ANGRY!!!

Posted 5 years ago

  • 2
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Brittney Mazzetta

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Hi Guga. Thank you for reaching out. Our technical support team will be best equipped to assist you with this issue. You can reach them by filling out this link: https://secure.mindjet.com/support/co.... They will need to gather additional information regarding the issue that you are currently experiencing as well as obtain you appropriate contact information. Thanks!
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Jarlath O'Neil-Dunne

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We are having the same issue since MindJet Web was upgraded. Hours of work have been lost. Here are the main issues with the new versions:
1) Maps are no longer saved even when File > Save is used
2) Maps will no longer close (File > Close)
3) Cannot navigate between Projects and Tasks (gets stuck on one map).
4) The wrong map will often open (MindJet reverts to the last map accessed rather than the map selected.

I wish we could go back to the old version of MindJet Web, the current version is nearly impossible to work with.
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Brittney Mazzetta

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Please open a ticket with our support team using the link above. They will be best equipped to assist you with this issue. Thanks!