NEED HELP - ASAP

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
  • (Edited)
I had thinking space...  That became your stand along program...  I have IMPORTANT information in Mindjet but today T-Mobile could not resolve a problem with my phone.  They finally had me reset to factory settings.  Now I can't open my mindjet files because even though I have reloaded your app I can't log in....  Because my version was all on my phone and now it wants me to sign in.  I don't have to tell you how upset I am at the moment between T-Mobile and Mindjet.
Photo of Marilynn Blake

Marilynn Blake

  • 2 Posts
  • 0 Reply Likes
  • Very Very Very unhappy

Posted 4 years ago

  • 1
Photo of Marilynn Blake

Marilynn Blake

  • 2 Posts
  • 0 Reply Likes

WHY is there no actual Tech Support??

Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

  • 1292 Posts
  • 197 Reply Likes
You could have found it easily on the Mindjet website

http://www.mindjet.com/support/customer-support/
etc.

They will be glad to help you out
(Edited)
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 367 Posts
  • 64 Reply Likes
Marilyn, 

Thank you for your post. I sent you an email with my direct callback number and will be glad to help recover your Maps. 

As Ary pointed out, our support Team can be contacted by submitting a case at http://www.mindjet.com/support/customer-support/ and our support hours are as follows: 

* EMEA (English, French, German): M-F 9-5 CET 
* Americas/AsiaPacific (English): M-F 7-5 PST 

Thanks, 
-Marian