New Mindmanaer 2017 continues to crash!

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  • Problem
  • Updated 2 years ago
New Mindmanaer 2017 continues to crash! Will not run and consistently gives error message "HTML not initialized". What is the problem here! Reinstalled multiple times, restarted, etc. same error. Horrible!
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Kelvin Womack

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Posted 2 years ago

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Photo of aHa!Coaching

aHa!Coaching, Champion

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Hmmm, looks like an existing issue: https://community.mindjet.com/mindjet/topics/html_not_initialized_error_on_mind_manager_8

Is this related to a specific map or does this also happen when just opening MindManager without any map?
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Shilpa Kabra, Official Rep

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Hi Kelvin,

Was Mindmanager working before with older version?
Since we are unable to reproduce the issue at our end. We would be needing more exact information about your system and issue to troubleshoot further.

I would recommend opening a ticket with our support team.

Please use this link: https://secure.mindjet.com/app/support.aspx
to open a ticket with our support team. 

Thanks,
Shilpa