New licensekeys do not work as expected

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
Archived and Closed

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SInce a few days Mindjet delivers ONE license key for all platforms.
However, I have several customers who have their key NOT ACCEPTED.
Ít happens on both MAc and WIndows desktop.
The redeem button for web works most of the time.

They all have to go to support and they are then guided to the little white puppet on the MIndjet.com website. They login with their mindjet ID and then see that there are different keys.

This process should be more customer friendly. Or Mindjet should send the appropriate keys direct in order to avoid dissapointment and frustration.
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Ary Velstra, Expert Trainer

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  • confused

Posted 7 years ago

  • 1
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Brittney Mazzetta

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Thank you for the feedback Ary. I will be sure to pass this along.
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Brittney Mazzetta

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Hi Ary. Just to follow up on this, I have shared your concerns internally and our team is working to address the communication issues. Thank you.

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