New website, new forum, new blog - a communication mess ?

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  • Updated 7 years ago
  • Under Consideration
I'm a big fan of mindmapping and Mindjet in particular, and have recently upgraded to MM12 for Windows; I'm also trying the android version.
But I'm really upset about how Mindjet is communicating to their current and prospect customers. New website is a mess, I'm not able to find any information I'd need and doubt that any newcomer would even understand what Mindjet is trying to sell. The new blog posts talk a lot about collaboration (and sports) but there are no linking to products/services offered by mindjet; a corporate blog should support company strategy and always "connect" to their products; I have just deleted the blog from my rss reader.
And what about this forum ? The design and usability are terrible.
What I expect from Mindjet communications ? To help me improve my own usage of Mindmanager and help to disseminate it inside my company, based on real customer stories and success cases (vague posts about collaboration doesn't help me at all).
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mdalves

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  • frustrated

Posted 7 years ago

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Jascha Kaykas-Wolff

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Mdalves, I appreciate your perspective and thank you for your time commenting.

As it relates to the website: If you would share with me what content you are looking for but unable to find that would be helpful to provide as feedback to the team.

As it pertains to the blog: Thank your constructive criticism. In fact tips and educational materials for our product lines are absolutely an area where we will be creating more content.
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Granite

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I should add that once I finally figured out what Action was, I tried to use it by logging into your website with my existing mindjet/catalyst/connect ID and clicking "action".

that didn't work.

next i tried creating a new account.

that didn't work either.

the only way I was able to establish an action account was to log into vision, create a new map, and then use the "send to action" button, which then prompted me through a bunch of screens that ultimately got me into action.
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mdalves

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I believe that this post from another (potential) customer is a good example on how mindjet lost its way: "What is mindjet all about? ... How can mindjet help my business?".
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Jascha Kaykas-Wolff

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Thanks Granite for all the feedback. The sign up and login process comments are particularly helpful and we are working on improving the flow with your suggestions in mind. Again, thanks so much for the very constructive feedback.
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Granite

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You're welcome, glad to hear its being considered.
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Granite

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Jascha - another observation: the new website is unusable when viewed on an iPhone (particularly ironic given Mindjet just released an impressive iPhone app).

Specifically, the upper nav bar doesn't scroll horizontally like the rest of the site does, so if you zoom in in order to be able to actually read the links, the only link that remains is "Products". Every other link disappears. If you zoom back out the remaining links come back, but again they are so tiny that they become unreadable.

Like a growing number of other issues with Mindjet products, I'm amazed that issues like this aren't prevented before they make it to customers. There are estimated to be 175 million iPhones sold - surely you guys have a few of them and tested the new site on an iPhone before launching it, no?
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kiwispoon

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I could agree more mdalves. This is a step backwards - the old forums were better.
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Valerie Jones-Harvey, Official Rep

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kiwispoon we would like to learn more about what you liked about the old forums. It is helpful feedback as we continue to iterate on our new community.
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kiwispoon

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The forums were laid out by product. It was easy to see new posts. The interface was cleaner, less cluttered.

The new system is not an improvement. It seems to be change for change sake.

Conspire is a word that has negative connotation - is is associated with conspiracy (often a criminal activity) and revolution (which is good or bad depending on which side you are on). Conspire, in my opinion, is a very bizarre name for the new blog.

There is one improvement - Mindjet seem to respond faster in this system.....
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Valerie Jones-Harvey, Official Rep

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When you first come to our community, you are on the home page, but you can filter down to the product of interest at the bottom right of the screen. We are considering moving that higher, so that it is easier to find.

You can also bookmark whichever product that you are interested in and go straight there. We appreciate your feedback and are glad that you have noticed that we are responding faster.
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kiwispoon

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I didn't need instructions to understand the old forums. This is not intuitive and it is inconsistent - why don't you use mind maps on this site??
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Alex Gooding, Champion

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I agree with the original post. Anoither thin is that the old forum loaded about three or four times faster than this one. And having a single forum mixing up complaints with product suggestions etc as well as the different products could appear to the more cynical among us as trying to hide the bad news.
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mdalves

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When I click Login at the main page, I receive this screen but something is missing there.
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zeitig

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The button text seems very blurry to me; is it meant to be viewed with 3D glasses?

Seriously, there is so much wrong with the new Mindjet website, I hardly know where to begin. I have been a Mindjet customer for over a decade, and I am astonished that something like this would make it to production. It is not intuitive, and looks so much worse than the website it replaced.
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Granite

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The button text seems blurry to the human eye because the web site designer chose to use a color combination with insufficient contrast. This is something UI designers learn *not* to do in entry level design classes.

Even if website designers don't learn these basics, there are free tools available to flag issues like this. For example, testing the login button above using the free web accessibility toolbar (available from http://www.visionaustralia.org.au/inf...) provides the following results:

Foreground:#FBFFDF Background:#E51B24

colour difference:437/brightness difference:162

The difference in brightness between the two colours is sufficient. The threshold is 125, and the result of the foreground and background colours is 162.

The difference in colour between the two colours is not sufficient. The threshold is 500, and the result of the foreground and background colours is 437.

Note: Whilst the colour difference doesn't comply with the W3C specified range, it does comply with the range used by Hewlett Packard. Hewlett Packard recommends a colour difference limit of 400.
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mdalves

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I have spent a lot of my own money in a Mindmanager license and I'm worried about it, because it seems that Mindjet is moving its strategy from a mindmapping & productivity tools company to something new that it's not clear to anyone.
Let's take the latest blog posts, for instance, what do they relate to mind mapping or productivity ? Making Dollars and Sense out of Social Business, The Great Multi-Tasking Debate, Weave Your Way to Some Awesome Visualizations, Social Media Week Kills the Social Media Star ...
Even being a mindmanager user, I feel at home visiting competitors websites as mindgenius, novamind and imindmap; I always go there looking for inspiration, user cases and real discussion about mind mapping.
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Alex Gooding, Champion

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I second mdalves' concerns regarding the direction Mindjet is taking.

Mindjet seems to be trying to reposition itself as a visual online information/project/contact manager rather than just being a provider of computer-based mind mapping products. There is not necessarily anything wrong with this, except for two things:

First, it has to recognise that there is a signficant base of users who are commited to the "traditional" PC/Mac-based MindManager products, often in fairly specialised applications which may not neccesarily lend themselves to what appears to be Mindjet's new paradigm. While the latest version of MM contains some useful features, these are limited and the best are often dumbed down versions of third-party software that was much more innovative and useful in its original form (I'm thinking JCVGannet and Index Markers here).

Second, the implementation of this new paradigm appears so far to be very clunky. This thread has documented some of the problems specically associated with this website which replaced one that, while it may have not won any design awards, was at least fast and functional. There are also scores of other posts about problems with Connect that are such a turnoff I have decided not to go near it in the foreseeable future. And, like mdalves, I'm mystified as to how the Mindjet website blog fits into any of this...
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kiwispoon

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I keep coming back hoping for an improvement. I continue to be disappointed. I chose MindManager for Mindmapping. I think of it as an ideas manager. It is morphing into something else. This system is an example of the muddled messages and thinking....
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Granite

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As a user of mind maps for over a decade, I purchased MindManager specifically because it does far more than mind mapping. It's superior to any other mind mapping tool I've used at letting you take the ideas you generate in a mind map and use them in other ways (turn them into a schedule, track tasks, export them into another tool, etc.) In other tools I've used, those ideas are stuck in a mind mapping tool.

There are simpler tools out there that focus just on mind mapping, but there's a limited market for them, especially considering MIndjet has competition that charges nothing for some of these tools.

Extending the capabilities of your offerings in way that helps your customers is how businesses survive, and at the end of the day, Mindjet is a business.

Extending the capabilities of an existing product while maintaining quality, providing a good user experience, and clearly communicating those changes takes a lot of people, skills and effort, and the point of many of my posts to this and other threads is that I'm concerned Mindjet is missing any or all of these things.

My request to Mindjet is not that they stop making their tools more capable, it's that they make the investments in staff, skills, and time required to provide stable, usable tools. If they do, I believe they'll be very successful.

If they don't, I and many others will have to start looking for another solution. I don't want to do that, especially after spending the last year bringing Mindjet products into my organization.

To Mindjet's credit, I've had several converations with members of their team pledging their commitment to addresing feedback like this. Looking forward to seeing the results of this commitment in future versions of the end product.
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mdalves

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I do agree with you.