No Mindjet Files, no connection

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
No Mindjet Files!! No info on mindjet.com. What is the status?? Mindmanager only says "connecting". One prospect and one major project meeting down the drain!!
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Bjorn Eriksson

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  • frustrated

Posted 5 years ago

  • 1
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Terry Dalton

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Hi Bjorn, We did have an issue this morning but this has been cleared. You can now log in from both web, desktop and mobile clients.
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Bjorn Eriksson

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It would be wonderful to have a "Service status" page on your web site!
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Terry Dalton

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Hi Bjorn, We are in the process of publishing a status page for ProjectDirector that should be released shortly.
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Bjorn Eriksson

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Wonderful!
Is that page also valid for Mindjet Files?
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Terry Dalton

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ProjectDirector equates to Mindjet Files for Desktop users, so yes the status page will cover this.
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Bjorn Eriksson

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No Mindjet Files today!!!
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Brian Morse

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I'm finding a few broken links on mindjet.com too.  https://secure.mindjet.com/ 500 server error  https://vision.mindjet.com/#!&lang=en  problem loading page.
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Brian Morse

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http://kb.mindjet.com is down for maintenance
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aHa!Coaching, Champion

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Yes, it's down here as well since about one hour? Also, http://vision.mindjet.com is not reachable.
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aHa!Coaching, Champion

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seems to be working again?
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Bjorn Eriksson

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sorry, no
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Bjorn Eriksson

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I wonder how often the service is down? Once, twice a month??
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Brian Morse

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vision.mindjet.com is working now
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Brian Morse

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http://www.mindjet.com/support/msa/ replied with a 403 Forbidden error.  That's just a permissions problem that needs to be fixed.
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David Walsh, Official Rep

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Thanks for the feedback. We have been having some sporadic issues today. Our operations team is looking into this. 
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Bjorn Eriksson

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Still no connection
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Jarlath O'Neil-Dunne

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Same problem here.
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aHa!Coaching, Champion

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It looks like there were some hardware issues, see screenshot below. Our team had issues with Mindjet Connect / Mindjet Files / Mindjet Tasks since Friday last week, everything seems OK today?

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Bjorn Eriksson

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I believe it would be a better usage of resources to focus on a tight integration with DropBox and OneDrive, instead of keeping Mindjet Files alive!
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aHa!Coaching, Champion

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Bjorn, that depends. Our team uses both the concurrent map editing features of Mindjet Files / Mindjet Connect and Mindjet Tasks (which is also tied to Mindjet Files). Just dropping Mindjet Files would remove both these features? (for tasks we could try to move to another system uing Zapier, but it's currently one-way)
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Bjorn Eriksson

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Agree! The concurrent map editing is one of the biggest advantages with MM, I use it a lot. But perhaps it is possible to have that on a Dropbox plattform?
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aHa!Coaching, Champion

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Yes, this would be a good solution. There might be some inspiration here: https://blogs.dropbox.com/dropbox/2016/01/new-microsoft-integrations/ ;)
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Bjorn Eriksson

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Interesting!
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aHa!Coaching, Champion

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Looks like Mindjet Connect / Mindjet Fils is down again? No connection from MindManager for Windows and read-only on http://vision.mindjet.com?
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Bjorn Eriksson

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Sooo slow opening: a 70 k mindmap opens in 1 minute....
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Ary Velstra, Expert Trainer

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Now it is working, now it doesn't Now it is fast, now it's slow.

Mixed feelings about this functionality.

I suggest you make a new post everytime something is wrong, since the post has a -SOLVED- remark and that keeps Mindjet Support from looking again. ;-)
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Bjorn Eriksson

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Yes, you ́re right. But it takes too long time to register a recurrent error. And it ́s really interesting to see that this has been an issue for over tree year now. So it not really solved. And I really hope that Support reads all comments, otherwise the comments should be disabled after Solved.
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aHa!Coaching, Champion

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Is the whole server down today? I was working on Connect one hour ago, now it seems unreachable?

I
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Bjorn Eriksson

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I continue with this thread, it ́s over 5 years old!!! This time Mindjet Files has been out of service for three days!! Does Mindjet have that they have no support on weekends in SLA?
I daily use a lot of cloud plattforms/tools, big like Dropbox and small like monday.com. They are stable and not near the problems Mindjet has with their cloud service.
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David Walsh, Official Rep

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Bjorn,                                                                                                                                             

We are aware of the issue and our operations team is working diligently to resolve it. I don't have an ETA for resolution but the issue has been escalated to the our executive management. We will advise once the service is back up.   

Best Regards 
Mindjet Support
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David Walsh, Official Rep

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Bjorn

The service should be restored now. Please try and login and report any issues to customer.support@mindjet.com

Regards
David 
Mindjet Support
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Jarlath O'Neil-Dunne

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Down again today...
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Gail

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I am unable to log into Mindjet Files. Does anyone know when this will be fixed? Gail
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David Walsh, Official Rep

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All
We had a migration this weekend and it should be restored now. Sorry for the issue. Please try and login and report any issues to customer.support@mindjet.com

Regards
David 
Mindjet Support
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David Walsh, Official Rep

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All
We had a migration this weekend and it should be restored now. Sorry for the issue. Please try and login and report any issues to customer.support@mindjet.com

Regards
David 
Mindjet Support