Offline android - lost mind map

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  • Problem
  • Updated 6 years ago
  • Acknowledged
Well, I was using Android's MindJet for some days, working on a single file. But, suddenly today I have lost it, meaning, the file is there, but it is like a fresh new one. This file is offline - it just saves at my phone's SD card.
My phone is a LG Optimus Black (P970) and Android version is 2.2.2
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Rafael Valeira

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  • frustrated

Posted 6 years ago

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Brittney Mazzetta

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Hi Rafael. I have a few questions to ask you regarding the issue that you are currently experiencing.

1. Is this map exclusively on the Android client (i.e. not created on desktop or Connect originally, then transferred)?
2. Was the map ever opened via an attachment in an email?
3. Have you done a search throughout the file system while the phone is connected to your computer via a USB?

Thank you!
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Rafael Valeira

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Hi,

1. It was created originally on Connect, but then I copied it to my SD, using the MindJet copy function.
2. No.
3. Yes. I even saw that it had a .bak file, but it was exactly the same file as the original one.
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armand.szoke

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Hi,

Although it's an older topic, the same happened to me today.
Lost about 2 months' work without any reason.
I made a change in the afternoon, not quitting the item (I might have left the item under change active). Next time I unlocked my phone, there was only a Central Topic, nothing else.

In the file system, the BAK file is the same empty one for me too.

I guess there's no way to get it back? No anonymous sync or similar?

Really frustrating, not sure if I want to use MindJet any further if it remains unsolved..

I'm using an HTC Desire S with Android 2.3.5.
MindJet for Android version: 3.0
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Brittney Mazzetta

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Hi Armand. Thank you for your inquiry. In order to best assist you, please open a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing as well as obtain your appropriate contact information. Please use this link: https://secure.mindjet.com/support/co... to open a ticket with our team. Once you have opened the ticket, could you please let me know the case number that is assigned to you so that I can track the case? Thank you!
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armand.szoke

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Hi Brittney,
Thanks for the quick comment.
I've opened a ticket and it's running under the ID 00269778.

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